Awards, Nominations and Accreditations

Recognition of our continuous improvement ethos

Being recognised for what we do is an endorsement of our on-going commitment to improving our products, our service and our investment in people.

Alongside our 1 star Best Companies rating, which recognises our commitment to our people and being a great place to work, we've been widely recognised across our industry for our exceptional focus on delivering great service.

We hope that our achievements provide assurance to our customers that they are dealing with a company they can trust; one that is committed to service and continuous improvement and one for which our people are proud to work.

Recent Wins, Commendations and Accreditations ...

Won General Insurer of the Year (British Insurance Awards)

Broker feedback stated "We’ve been impressed that, despite pandemic challenges, Covéa has continued to deliver exceptional service, even with everyone working from home."

Won Insurer of the Year (British Claims Awards)

The judges said that we "demonstrated clear progress in improving the claims experience for clients during the pandemic, against a backdrop of severe reputational damage to the insurance industry."

Won Best Employer (Yorkshire Financial Awards)

For creating an internal culture of inclusion and belonging, breaking down barriers and allowing people to thrive.

All whilst continuing to support employee wellbeing and welfare throughout the pandemic.

Ranked #1 5* Commercial Lines (Insurance Times 5 Star Survey)

We received a 5 star rating and achieved the highest overall scores in the Commercial Lines Insurance Times Five Star Report.

These reports provides an overview of how insurers perform among broker partners in key service areas.

Ranked #1 5* Personal Lines (Insurance Times 5 Star Survey)

We also received a 5 Star rating and achieved the highest overall scores in the Personal Lines Insurance Times Five Star Personal Lines Report.

We placed top in both and were the only insurer to receive a five star rating in both the CL and PL surveys. 

Won Diversity & Inclusion Award (Yorkshire Financial Awards)

For our efforts in creating a diverse, inclusive and supportive place to work for all

Won One to Watch - Rachel Skelton (Leeds Digital Festival Awards)

This award looked for a team player who goes above and beyond to do themselves, their team and their company proud. Well done to Rachel, one of our Junior Software Engineers, who won this award!

Won Best Place to Work in Digital - Large Organisations (Digital Technology Leader's Awards)

This award looked for the best place to work in digital (large organisations).  We were chosen as the winners for our huge efforts in making the workplace a benefit to peoples’ lives, not an impediment.

Won Diversity Award (British Insurance Awards)

At the highly prestigious British Insurance Awards 2020, we were awarded this accolade for our focus on employee well being and for creating a culture of inclusion and belonging where everyone feels safe and supported to be their authentic selves in our workplace.

Graeme Howard (CIO) ranked #11 CIO 100

The CIO 100 recognises the most transformational and disruptive CIOs in and from the UK. The CIO 100 celebrates technology and business leaders driving change at their organisations, and is a showcase of the achievements of those 100 executives and their teams.

Highly Commended Unsung Hero - Paulette Francis (Women in Insurance Awards)

For a woman who has gone above and beyond to contribute to their business, support a team or encourage diversity in the workplace. We are so proud of Paulette for being Highly Commended in this award category!

Won High Net Worth Product of the Year (Insurance Times Awards)

For demonstrating a clear focus on customer needs and backing up our product with extensive metrics. Insurance Times were also impressed with the annual review conducted to assess and improve the process.

Won Staff Empowerment Award (Diversity & Inclusion in Insurance Awards)

For doing the most to empower our people and tackle diversity and inclusion across our company.

Won Commercial Insurance Provider of the Year 2019 (CEO Monthly's 2019 Business Elite)

We have been included in CEO Monthly's exclusive 2019 Business Elite list for our Commercial Insurance offering.

Won Personal Lines Claims Excellence of the Year (Insurance Times Claims Excellence Awards)

For the customer panel we created to obtain feedback, taking engagement to another level.

Won Best Use of Customer Service Technology (Modern Insurance Customer Service Excellence Awards)

For ensuring we can cater digitally for not only 100% of our customers’ needs but also for 100% of their claims journey, be they vulnerable or tech savvy customers.

Won Personal Lines Insurer of the Year (Insurance Times Awards)

Voted for by brokers in recognition of excellent customer service and being their favourite insurer to work with

Won Repairers Choice Motor Insurance Company Award

This award is voted for by the repairers themselves and over 200 repairers provided ratings for Covéa Insurance, ranking us above the other finalists

Won Insurance Company of the Year (Bodyshop Awards)

The Bodyshop Awards are determined by a judging panel made up of influential people from across the repair industry.

Won Personal Lines Insurer of the Year (British Insurance Awards)

For promoting a culture of openness, transparency and keeping promises and enhancing the overall customer experience.

Won Personal Lines Insurer of the Year

Voted for by brokers in recognition of excellent customer service and their favourite insurer to work with

Winner Personal Lines Insurer of the Year

For sustainably growing our business and providing exceptional service, market-leading products and flexible pricing

Winner Commercial Lines Team of the Year

The team was recognised for providing superior broker and customer service excellence

Winner - Nicola Hill Unsung Claims Hero of the Year

Nicola was recognised for her commitment to driving her team to provide market-leading customer service and embedding a culture of excellent customer service

Winner Employer of the Year

We're proud to be a company recognised for being a great place to work for all of our people

Winner Insurer of the Year

Recognised for achieving profitable growth whilst continuing to excel in customer service 

Winner Customer Care Award

Recognised for commitment to enhance the quality and speed of customer claims

Winner Insurer Claims Initiative of the Year

Recognised for excellence in quality of broker communication and claims support through a period of integration

Winner Claims Technology Initiative of the Year

For our innovative Repair Allocation Manager solution simplifying the vehicle repair journey for customers

Winner Insurer of the Year

We were proud to be recognised as an insurer committed to our people, products and services

Winner Insurer Claims Team of the Year

Commercial claims team were recognised for delivering a best in breed claims service

Highly Commended 

For both Fraud Prevention Initiative of the Year and Customer Care Initiative of the Year

Insurance Times claims excellence awards 2016 graphic

Winner HNW Personal Lines Team of the Year

No. 98 Sunday Times Top 100

We proud to keep our place within the Top 100 Best Companies to Work For in the UK for the second year running

Winner PL Insurer of the Year

For sustainably growing our business and providing exceptional service, market-leading products and flexible pricing

Winner Client Care Award

For our commitment, innovation & high levels of client care and going the extra mile in times of crisis

Winner client care award graphic

Winner Insurance Company of the Year

For creating a strong partnership with our approved repairers and developing process that speed up the journey for claims customers

Winner Transformational Deal 2016

For the successful integration of Sterling into Covéa Insurance

Winner Insurer of the Year

For our commitment to meeting customer needs and delivering high quality service

Winner Counter Fraud Initiative of the Year

For tackling fraud whilst looking after genuine customers

No. 99 Sunday Times Top 100

We were awarded for being a great place to work for as voted by our staff

Highly Commended Claims Training Initiative of the Year

For the robust training delivered to our Home Claims team

Winner Personal Lines Insurer of the Year

For our strong proposition to brokers including exceptional service and outstanding products

We are currently shortlisted for

Award Scheme
Category/Categories
2021 Tech & Innovation Awards
(3 November 2021)
Investor/Corporate Innovator of the Year Award
European Software Testing Awards
(9 November 2021)
Most Innovative Project
ABP Repairer's Choice Awards
(9 November 2021)
Insurer of the Year
Women in Tech Excellence Awards
(24 November 2021)
Lianne Potter
1. Outstanding Transformation
2. Security Leader of the Year
3. Woman of the Year: Enterprise

Rachel Skelton
1. Role Model of the Year: Financial Services
Insurance Times Awards
(9 December 2021)
1. Personal Lines Insurer of the Year
2. Diversity & Inclusion Excellence Award - General
3. Customer Champion of the Year – Insurer
Cyber Outstanding Security Performance Awards
(14 December 2021)
Outstanding Cyber Security Training/Awareness Initiative

We were finalists for...

Award Scheme
Category/Categories
Yorkshire Financial Awards
1. Best Employer - (Won)
Women in IT Awards
1. Security Leader of the Year (Lianne Potter)
2. Male Ally of the Year (Simon Langley)
British Claims Awards
Insurer of the Year - (Won)
British Insurance Awards
1. General Insurer of the Year - (Won)
2. Personal Lines Insurer of the Year
3. Commercial Lines Insurer of the Year
4. Customer Care
5. Diversity Award
ICS UK Customer Satisfaction Awards
Employee Engagement Strategy
Insurance Post Claims & Fraud Awards
Customer Care Award
Award Scheme
Category/Categories
Digital Technology Leaders 2020
1. Best Place to Work in Digital – Large Organisations - (Won)
Leeds Digital Festival Awards 2020
1. Tech Employer of the Year
2. One to Watch (Rachel Skelton) - (Won)
Women in Insurance Awards 2020
1. Unsung Hero Award (Paulette Francis) - (Highly Commended)
2. Contribution to Inclusion
British Insurance Awards 2020
1. Diversity Award - (Won)
2. Commercial Lines Insurer of the Year
3. General Insurer of the Year
CIO 100 List 2020
1. Graeme Howard (CTIO) was ranked 11th in the Top 100 CIO's in the UK
Insurance Times Awards 2020
1. Personal Lines Insurer of the Year
2. Commercial Lines Insurer of the Year
3. General Insurer of the Year
4. CEO's CEO of the Year (James Reader)
Award Scheme
Category/Categories
ICS UK Customer Satisfaction Awards
1. Best Application of Technology Award
Customer Service Excellence Awards
1. Outstanding Customer Journey
2. Best use of Customer Service Technology (won)
Insurance Times Claims Excellence Awards
1. Commercial Lines Claims Excellence of the Year
2. Personal Lines Claims Excellence of the Year (won)
Post Claims Awards 2019
1. Claims Innovation of the Year
2. The Training Award
British Insurance Awards 2019
1. Claims Initiative of the Year - Insurer
2. Customer Care Award
3. Investing in the Profession Award
4. Business Sustainability/Corporate Responsibility Initiative of the Year
5. The Diversity Award
6. Commercial Lines Insurer of the Year
7. General Insurer of the Year
ABP Repairers Choice Awards 2019
1. Repairers Choice Motor Insurance Company Award
Diversity & Inclusion in Insurance Awards 2019
1. Flexible Employer Award
2. Staff Empowerment Award (won)
Insurance Times Awards 2019
1. Personal Lines Insurer of the Year
2. Commercial Lines Insurer of the Year
3. Fleet Product of the Year
4. HNW Product of the Year (won)
5. Cyber Product of the Year
Women in Insurance Awards 2019
1. Underwriting Professional of the Year (Chelsea Tucker)
Award Scheme
Category/Categories
Insurance Times Claims Excellence Awards
1. HNW Claims Solution of the Year
2. Claims Technology Solution of the Year - Supplier (with Audatex)
British Insurance Awards
1. General Insurer of the Year
2. Personal Lines Insurer of the Year
3. Corporate Social Responsibility
4. Diversity Award
Tech & Innovation Awards
1. Best Insurer Extranet
Insurance Times
1. Commercial Lines Insurer of the Year
2. Personal Lines Insurer of the Year
3. General Insurer of the Year
Award Scheme
Category/Categories we were finalists in
UK Customer Satisfaction Awards
1. Best Use of Customer Insight
2. Best Employee Engagement Strategy
Commercial Insurance Awards
1. Insurer Claims Team of the Year
2. Insurer of the Year
Modern Claims Awards
1. Insurer of the Year
2. Employer of the Year
3. Technology Initiative
4. Training Award
5. Client Care
6. Counter Fraud Initiative
Insurance Times Claims Excellence Awards
1. Claims Technology Initiative of the Year
2. Insurer Claims Team of the Year
3. Claims Training Initiative of the Year
4. Insurer Claims Initiative of the Year - Commercial Lines
The Claims Awards
1. Customer Care Award
2. The Training Award
3. Claims Innovation of the Year
4. Unsung Claims Hero of the Year (Nicola Hill)
5. Commercial Lines Team of the Year
British Insurance Awards
1. Technology Initiative of the Year
2. Personal Lines Insurer of the Year
3. Commercial Lines Insurer of the Year
4. General Insurer of the Year
Insurance Times Data & Technology Awards
1. Insurance Start-up of the Year
2. E-Trade Innovation of the Year
Underwriting Service Awards
1. Commercial Property Team of the Year
2. HNW Personal Lines Team of the Year
3. Small Commercial Combined Team of the Year
British Small Business Awards
1. Insurance Provider of the Year
Insurance Times Awards
1. Excellence in Training
2. Personal Lines Insurer of the Year
Award Scheme
Category/Categories we were finalists in
The Insurance Times Awards
1. General Insurer of the Year
2. Personal Lines Insurer of the Year
3. Insurer Innovation of the Year
CII Public Interest Awards
Best Customer Service Initiative
Modern Claims Awards
Counter Fraud Initiative of the Year
The Claims Awards
Claims Innovation of the Year
Insurance Times Claims Excellence Awards
Claims Initiative of the Year
Investors in People Awards
Gold Employer of the Year
HR Excellence Awards
Best Employee Engagement Strategy
British Insurance Awards
1. Claims Initiative of the Year
2. General Insurer of the Year
CIPD Awards
Best Apprenticeship Scheme
Insurance Times Technology & Innovation Awards
1. Best Use of technology to Improve Claims Experience
2. Technology Innovation of the Year - Insurer
The Fraud Awards
1. Counter Fraud Initiative of the Year - Commercial Lines
2. Counter Fraud Initiative of the Year - Personal Lines
3. Fraud Intelligence Team of the Year
4. Unsung Insurance Fraud Fighter of the Year
Award Scheme
Category/Categories we were finalists in
Customer Satisfaction Awards
Customer Commitment Award
CII Public Interest Awards
Best Customer Service Initiative (Insurer)
Insurance Times Claims Excellence Awards
1. Claims Technology Initiative of the Year
2. Customer Care Initiative of the Year
3. Insurer Claims Initiative of the Year
The Claims Awards
1. Claims Innovation of the Year
2. The Training Award
British Insurance Awards
1. Customer Care Award
2. Corporate Social Responsibility Award
Insurance Fraud Awards
Fraud Investigation Team of the Year, Insurer
Insurance Times Awards
1. Customer Champion
2. Apprenticeship Scheme of the Year
3. Insurer Claims Initiative of the Year
Data, Analytics & Technology Awards
Customer Experience Award