Awards, Nominations and Accreditations

Recognition of our continuous improvement ethos

Being recognised for what we do is an endorsement of our ongoing commitment to improving our products, our service and our investment in people. We've been widely recognised across our industry for our exceptional focus on delivering great service and our commitment to our people and being a great place to work

We hope that our achievements provide assurance to our customers that they are dealing with a company they can trust; one that is committed to service and continuous improvement and one for which our people are proud to work.

Recent Wins, Commendations and Accreditations...

Won Insurance Times Awards - Insurer Diversity & Inclusion Excellence Award

This is an amazing achievement and is testament to the incredible initiatives our community networks and everything our talented people do to make Covéa an inclusive place to be.

Won Insurance Times Awards - Customer Champion of the Year

This award is a testament to the fantastic work we do for our customers, and all the hard work our teams put into prioritising a fantastic customer experience - protecting them against the worst happening and putting it right if it does.

Won British Insurance Awards - ESG: Diversity and Inclusion Initiative of the Year

This amazing achievement is a special moment for us and is testament to the incredible initiatives our community networks and everything our passionate people do to make Covéa Insurance an inclusive place to be. 

Won Best Vulnerable Customer Initiative (Modern Insurance CX Awards)

We're thrilled to receive this award which recognises our extensive research into vulnerable customers, and the range of measures we've put in place to provide a more empathetic service that genuinely addresses vulnerabilities.

Distinction ServiceMark Accreditation (The Institute of Customer Service)

We are very proud to have been awarded The Institute of Customer Service (ICS) ServiceMark Accreditation with Distinction for our Commercial Lines business, demonstrating our commitment to service excellence.

5 Star Personal Lines Insurer (Insurance Times 5 Star Broker Service Survey)

We are so pleased to receive a 5 Star rating and the highest overall scores in the Insurance Times Five Star Personal Lines Report. These reports provides an overview of how insurers perform among broker partners in key service areas.

5 star Commercial Lines Insurer (Insurance Times 5 Star Broker Service Survey)

We are absolutely delighted to receive a 5 star rating in the Commercial Lines Insurance Times Five Star Report. These reports provides an overview of how insurers perform among broker partners in key service areas.

Won Best Customer Centric Culture (UK Customer Service Excellence Award)

We were thrilled to be recognised for our positive company culture at all levels throughout the organisation, promoting a can-do attitude to exceptional customer service. 

Ranked #1  5* Commercial Lines Ratings (Insurance Times Broker Service Survey)

We were awarded 5 stars by Brokers in the Commercial Lines Broker Service Survey 2022. These reports provides an overview of how insurers perform among broker partners in key service areas.

Ranked #1  5* Personal Lines Ratings (Insurance Times Broker Service Survey)

We were awarded 5 stars by Brokers in the Personal Lines Broker Service Survey 2022. These reports provides an overview of how insurers perform among broker partners in key service areas.

Won Insurer of the Year (British Claims Awards)

Judges' comments: "The winner of Insurer of the Year is well ahead of the competition, displaying the highest of excellence across its business. From its relationships with brokers and its approach to claims, to the scale of the help it provided during the pandemic, this insurer is superb.”

Won Commercial Lines Insurer of the Year (British Claims Awards)

Judges' comments: "The winner of Commercial Lines Insurer of the Year is the standout performer. It has enjoyed a fantastic 12 months and provided a claims service that achieves the highest ratings. This insurer is consistently good and highly regarded by policyholders and partners alike."

Won Personal Lines Insurer of the Year (British Claims Awards)

Judges' comments: "Covéa maintains an admirable level of flexibility that enables it to respond appropriately to any major event affecting personal lines customers. The winner is also fostering excellent relationships with brokers and encouraging its people to strive for excellence in everything they do.”

Won Counter Fraud Award (British Claims Awards)

Judges' comments: "The winner of the Counter Fraud Award is responsible for creating an excellent solution to the problem of ghost broking that delivers genuine results in an ethical manner. The hybrid approach behind its creation is a particular highlight. There’s nothing else like this solution on the market.”

Won Commercial Lines Claims Excellence Award (Insurance Times Claims Excellence Awards)

Judges’ comments: "It was highly evident from the content of the presentation how genuinely invested Covéa is in their customers, detailing the steps they take to do their utmost to support them throughout the claims process, with high level expertise and flexibility in particularly challenging times. Very impressive."

Won Fraud Solution of the Year (Insurance Times Claims Excellence Awards)

Judges’ comments: "The judges were impressed with the firm’s approach to ghost broking as it was all undertaken in-house. Added to that, the amount of money saved through this initiative was noteworthy."

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Won Personal Lines Claims Excellence Award (Insurance Times Claims Excellence Awards)

Judges’ comments: "Genuinely invested in their customers, Covéa Insurance has worked with broker partners to create an informative, responsive and results orientated claims service. Covéa Insurance listened to their customers and used feedback to transform and tailor their services to suit broker and customer needs."

Won Insurance Claims Team of the Year (Insurance Post Claims & Fraud Awards)

Judges’ comments: "Our entry showed how a surge event exposes the true service commitment of an insurance company when each aspect of its operation is tested to the limits. Earlier this year a record-breaking triple storm cluster put our claims team to the test and they went above and beyond to deliver on our promises."

Won Employer of the Year (Business for Calderdale Awards 2022)

Judges’ comments:  "As we operate in a ‘candidates' market’ having your people strategy spot on is crucial – and that is exactly what Covéa have done. The Judges were impressed with the depth and breadth of Covéa's investment in their people and that they truly live their values. Ultimately, this is reflected in their success."

Won Personal Lines Insurer of the Year (Insurance Times Awards 2022)

Judges’ comments:  "For Covéa's strong performance throughout 2022, in particular around claims management, low complaint volumes, broker feedback and strong customer experience scores."

Won General Insurer of the Year (British Insurance Awards)

The judges chose Covéa Insurance as winners of this prestigious award because of "its exceptional response to customers and brokers throughout the pandemic, delivered by employees who were all working from home.  Alongside this, the company stayed true to its community values, donating its apprenticeship levy to fund training for local businesses, while employees donated over £100k to help charities struggling to raise funds during lockdown."  At the same time, customer service ratings increased and brokers praised Covéa's accessibility and flexibility in supporting them and maintaining continued exceptional service throughout the pandemic.

Won Insurer of the Year (British Claims Awards)

The judges said that we "demonstrated clear progress in improving the claims experience for clients during the pandemic, against a backdrop of severe reputational damage to the insurance industry."

Won Best Employer (Yorkshire Financial Awards)

For creating an internal culture of inclusion and belonging, breaking down barriers and allowing people to thrive.

All whilst continuing to support employee wellbeing and welfare throughout the pandemic.

Ranked #2 CIO100 List of top CIOs in the UK

Graeme Howard (CTIO) ranked 2nd in CIO100 list which features most disruptive & transformational UK tech leaders, highlighting those businesses with teams and leaders that are using digital technologies successfully to drive business growth.

Ranked #1 5* Commercial Lines (Insurance Times 5 Star Survey)

We received a 5 star rating and achieved the highest overall scores in the Commercial Lines Insurance Times Five Star Report. These reports provides an overview of how insurers perform among broker partners in key service areas.

Ranked #1 5* Personal Lines (Insurance Times 5 Star Survey)

We also received a 5 Star rating and achieved the highest overall scores in the Personal Lines Insurance Times Five Star Personal Lines Report.

We placed top in both and were the only insurer to receive a five star rating in both the CL and PL surveys. 

Won Women in Tech Excellence Awards 2021

Lianne Potter (InfoSec Transformation Manager) won Security Leader of the YearWoman of the Year: Enterprise

Rachel Skelton (Engineering Exp & Community Lead) won Role Model of the Year: Financial Services

Won Diversity & Inclusion Excellence Award - General

The judges awarded us the Gold place for the D&I Excellence (General) award.

This is recognition for the hard work our people have put into making our business a place where everyone can be their true authentic selves.

Won Diversity & Inclusion Award (Yorkshire Financial Awards)

For our efforts in creating a diverse, inclusive and supportive place to work for all

Won One to Watch - Rachel Skelton (Leeds Digital Festival Awards)

This award looked for a team player who goes above and beyond to do themselves, their team and their company proud. Well done to Rachel, one of our Junior Software Engineers, who won this award!

Won Best Place to Work in Digital - Large Organisations (Digital Technology Leader's Awards)

This award looked for the best place to work in digital (large organisations).  We were chosen as the winners for our huge efforts in making the workplace a benefit to peoples’ lives, not an impediment.

Won Diversity Award (British Insurance Awards)

At the highly prestigious British Insurance Awards 2020, we were awarded this accolade for our focus on employee well being and for creating a culture of inclusion and belonging where everyone feels safe and supported to be their authentic selves in our workplace.

Graeme Howard (CIO) ranked #11 CIO 100

The CIO 100 recognises the most transformational and disruptive CIOs in and from the UK. The CIO 100 celebrates technology and business leaders driving change at their organisations, and is a showcase of the achievements of those 100 executives and their teams.

Highly Commended Unsung Hero - Paulette Francis (Women in Insurance Awards)

For a woman who has gone above and beyond to contribute to their business, support a team or encourage diversity in the workplace. We are so proud of Paulette for being Highly Commended in this award category!

Won High Net Worth Product of the Year (Insurance Times Awards)

For demonstrating a clear focus on customer needs and backing up our product with extensive metrics. Insurance Times were also impressed with the annual review conducted to assess and improve the process.

Won Staff Empowerment Award (Diversity & Inclusion in Insurance Awards)

For doing the most to empower our people and tackle diversity and inclusion across our company.

Won Commercial Insurance Provider of the Year 2019 (CEO Monthly's 2019 Business Elite)

We have been included in CEO Monthly's exclusive 2019 Business Elite list for our Commercial Insurance offering.

Won Personal Lines Claims Excellence of the Year (Insurance Times Claims Excellence Awards)

For the customer panel we created to obtain feedback, taking engagement to another level.

Won Best Use of Customer Service Technology (Modern Insurance Customer Service Excellence Awards)

For ensuring we can cater digitally for not only 100% of our customers’ needs but also for 100% of their claims journey, be they vulnerable or tech savvy customers.

Won Personal Lines Insurer of the Year (Insurance Times Awards)

Voted for by brokers in recognition of excellent customer service and being their favourite insurer to work with

Won Repairers Choice Motor Insurance Company Award

This award is voted for by the repairers themselves and over 200 repairers provided ratings for Covéa Insurance, ranking us above the other finalists

Won Insurance Company of the Year (Bodyshop Awards)

The Bodyshop Awards are determined by a judging panel made up of influential people from across the repair industry.

Won Personal Lines Insurer of the Year (British Insurance Awards)

For promoting a culture of openness, transparency and keeping promises and enhancing the overall customer experience.

Insurance Times Award
Personal Lines Insurer of the Year
Insurer Diversity & Inclusion Excellence Award
Customer Champion of the Year

We are currently shortlisted for

Award Scheme
Category/Categories
CX Insurance Awards
Above & Beyond
Best Vulnerable Customer Initiative

We were finalists for...

Award Scheme
Category/Categories
Insurance CX Awards
Best Vulnerable Customer Initiative (Won)
Insurance CX Awards
Best Insurer (Highly Commended)
British Insurance Awards
Diversity and Inclusion Initiative of the Year (Won)
British Insurance Awards
Customer Care Award
Insurance Times Awards
Insurer Diversity & Inclusions Excellence Award (Won)
Insurance Times Awards
Customer Champion of the year (Won)
Insurance Times Awards
Personal Lines Insurer of the Year
Award Scheme
Category/Categories
Insurance Times Awards (Won)
Personal Lines Insurer of the Year
British Claims Awards (Won)
Insurer of the Year
British Claims Awards (Won)
Commercial Lines Insurer of the Year
British Claims Awards (Won)
Personal Lines Insurer of the Year
British Claims Awards (Won)
Counter Fraud Award
Insurance Post Claims & Fraud Awards (Won)
Insurance Claims Team of the Year
Insurance Post Claims & Fraud Awards
Combatting Fraud - Technology Innovation of the Year
Insurance Times Claims Excellence Awards (Won)
Commercial Lines Insurer of the Year
Insurance Times Claims Excellence Awards (Won)
Personal Lines Insurer of the Year
Insurance Times Claims Excellence Awards (Won)
Fraud Initiative
UK Customer Service Excellence Award (Won)
Best Customer Centric Culture
Employer of the Year (Won)
Business for Calderdale Awards
British Insurance Awards
Broker Partner of the Year
British Insurance Awards
Claims Initiative of the Year
British Insurance Awards
Commercial Lines Insurer of the Year
British Insurance Awards
Personal Lines Insurer of the Year
British Insurance Awards
Customer Care Award
British Insurance Awards
Diversity Award
British Insurance Awards
Major Loss Award
British Insurance Awards
General Insurer of the Year
Insurance Times Awards
General Insurer of the Year
Insurance Times Awards
Personal Lines Insurer of the Year
Insurance Times Awards
Commercial Lines Insurer of the Year
Insurance Times Awards
Excellence in Technology
Insurance Times Awards
Customer Champion of the Year
Insurance Times Awards
Insurer Diversity & Inclusion Excellence Award
Yorkshire Financial Awards
Best Insurer
Cyber Outstanding Security Performance Awards
Outstanding Cyber Security Training/Awareness Initiative
Insurance Times Awards
Excellence in Technology - Fraud Claims (Silver)
Insurance Times Awards
Customer Champion (Silver)
Insurance Times Awards
Diversity & Inclusion Excellence (Bronze)
Award Scheme
Category/Categories
Yorkshire Financial Awards
Best Employer - (Won)
Women in IT Awards
1. Security Leader of the Year (Lianne Potter)
2. Male Ally of the Year (Simon Langley)
British Claims Awards
Insurer of the Year - (Won)
British Insurance Awards
1. General Insurer of the Year (Won)
2. Personal Lines Insurer of the Year
3. Commercial Lines Insurer of the Year
4. Customer Care
5. Diversity Award
ICS UK Customer Satisfaction Awards
Employee Engagement Strategy
Insurance Post Claims & Fraud Awards
Customer Care Award
Tech & Innovation Awards
Investor/Corporate Innovator of the Year Award
European Software Testing Awards
Most Innovative Project
ABP Repairer's Choice Awards
Insurer of the Year (Second place)
Women in Insurance Awards
Digital Champion of the Year (Rachel Skelton)
Women in Tech Excellence Awards
Lianne Potter
1. Outstanding Transformation
2. Security Leader of the Year (Won)
3. Woman of the Year: Enterprise (Won)

Rachel Skelton
1. Role Model of the Year: Financial Services (Won)
Insurance Times Awards
1. Personal Lines Insurer of the Year
2. Diversity & Inclusion Excellence Award - General (Won)
3. Customer Champion of the Year – Insurer
Cyber Outstanding Security Performance Awards
Outstanding Cyber Security Training/Awareness Initiative
Award Scheme
Category/Categories
Digital Technology Leaders 2020
1. Best Place to Work in Digital – Large Organisations - (Won)
Leeds Digital Festival Awards 2020
1. Tech Employer of the Year
2. One to Watch (Rachel Skelton) - (Won)
Women in Insurance Awards 2020
1. Unsung Hero Award (Paulette Francis) - (Highly Commended)
2. Contribution to Inclusion
British Insurance Awards 2020
1. Diversity Award - (Won)
2. Commercial Lines Insurer of the Year
3. General Insurer of the Year
CIO 100 List 2020
1. Graeme Howard (CTIO) was ranked 11th in the Top 100 CIO's in the UK
Insurance Times Awards 2020
1. Personal Lines Insurer of the Year
2. Commercial Lines Insurer of the Year
3. General Insurer of the Year
4. CEO's CEO of the Year (James Reader)
Award Scheme
Category/Categories
ICS UK Customer Satisfaction Awards
1. Best Application of Technology Award
Customer Service Excellence Awards
1. Outstanding Customer Journey
2. Best use of Customer Service Technology (won)
Insurance Times Claims Excellence Awards
1. Commercial Lines Claims Excellence of the Year
2. Personal Lines Claims Excellence of the Year (won)
Post Claims Awards 2019
1. Claims Innovation of the Year
2. The Training Award
British Insurance Awards 2019
1. Claims Initiative of the Year - Insurer
2. Customer Care Award
3. Investing in the Profession Award
4. Business Sustainability/Corporate Responsibility Initiative of the Year
5. The Diversity Award
6. Commercial Lines Insurer of the Year
7. General Insurer of the Year
ABP Repairers Choice Awards 2019
1. Repairers Choice Motor Insurance Company Award
Diversity & Inclusion in Insurance Awards 2019
1. Flexible Employer Award
2. Staff Empowerment Award (won)
Insurance Times Awards 2019
1. Personal Lines Insurer of the Year
2. Commercial Lines Insurer of the Year
3. Fleet Product of the Year
4. HNW Product of the Year (won)
5. Cyber Product of the Year
Women in Insurance Awards 2019
1. Underwriting Professional of the Year (Chelsea Tucker)