Awards, Nominations and Accreditations

Recognition of our continuous improvement ethos

Being recognised for what we do is an endorsement of our on-going commitment to improving our products, our service and our investment in people.

Alongside our Investors in People Gold accreditation and our place in the Sunday Times 100 Best Companies To Work For, which recognise our commitment to our people and being a great place to work, we've been widely recognised across our industry for our exceptional focus on delivering great service.

We hope that our achievements provide assurance to our customers that they are dealing with a company they can trust; one that is committed to service and continuous improvement and one for which our people are proud to work.

Recent Wins, Commendations and Accreditations ...

Winner Insurer of the Year

Recognised for achieving profitable growth whilst continuing to excel in customer service 

Winner Insurer Claims Team of the Year

Commercial claims team were recognised for delivering a best in breed claims service through a series of focused initiatives.

Winner Insurer of the Year

We were proud to be recognised as an insurer committed to our people, products and services

Winner Employer of the Year

We proud to be a company recognised for being a great place to work for all of our people

Winner Insurer of the Year

For our commitment to meeting customer needs and delivering high quality service

Winner Client Care Award

For our commitment, innovation & high levels of client care and going the extra mile in times of crisis

Highly Commended 

For both Fraud Prevention Initiative of the Year and Customer Care Initiative of the Year

No. 98 Sunday Times Top 100

We proud to keep our place within the Top 100 Best Companies to Work For in the UK for the second year running

Winner PL Insurer of the Year

For sustainably growing our business and providing exceptional service, market-leading products and flexible pricing

Winner Transformational Deal 2016

For the successful integration of Sterling into Covéa Insurance

Winner Insurance Company of the Year

For creating a strong partnership with our approved repairers and developing process that speed up the journey for claims customers

Winner HNW Personal Lines Team of the Year

Winner Personal Lines Insurer of the Year

For our strong proposition to brokers including exceptional service and outstanding products

Highly Commended 

Claims Training Initiative of the Year  For the robust training delivered to our Home Claims team

No. 99 Sunday Times Top 100

We were awarded for being a great place to work for as voted by our staff

Winner Counter Fraud Initiative of the Year

For tackling fraud whilst looking after genuine customers

We are currently shortlisted for

Award Scheme
Category/Categories
The Claims Awards
1. Claims Unsung Hero (Nicola Hill)
2. The Training Award
3. Customer Care Award
4. Claims Innovation of the Year
5. Commercial Lines Claims Team of the Year
British Insurance Awards
1. General Insurer of the Year
2. Commercial Lines Insurer of the Year
3. Personal Lines Insurer of the Year
4. The Technology Award

We were finalists for

Award Scheme
Category/Categories we were finalists in
UK Customer Satisfaction Awards
1. Best Use of Customer Insight
2. Best Employee Engagement Strategy
Commercial Insurance Awards
1. Insurer Claims Team of the Year
2. Insurer of the Year
Modern Claims Awards
1. Insurer of the Year
2. Employer of the Year
3. Technology Initiative
4. Training Award
5. Client Care
6. Counter Fraud Initiative
Insurance Times Claims Excellence Awards
1. Claims Technology Initiative of the Year
2. Insurer Claims Team of the Year
3. Claims Training Initiative of the Year
4. Insurer Claims Initiative of the Year - Commercial Lines
Award Scheme
Category/Categories we were finalists in
The Insurance Times Awards
1. General Insurer of the Year
2. Personal Lines Insurer of the Year
3. Insurer Innovation of the Year
CII Public Interest Awards
Best Customer Service Initiative
Modern Claims Awards
Counter Fraud Initiative of the Year
The Claims Awards
Claims Innovation of the Year
Insurance Times Claims Excellence Awards
Claims Initiative of the Year
Investors in People Awards
Gold Employer of the Year
HR Excellence Awards
Best Employee Engagement Strategy
British Insurance Awards
1. Claims Initiative of the Year
2. General Insurer of the Year
CIPD Awards
Best Apprenticeship Scheme
Insurance Times Technology & Innovation Awards
1. Best Use of technology to Improve Claims Experience
2. Technology Innovation of the Year - Insurer
The Fraud Awards
1. Counter Fraud Initiative of the Year - Commercial Lines
2. Counter Fraud Initiative of the Year - Personal Lines
3. Fraud Intelligence Team of the Year
4. Unsung Insurance Fraud Fighter of the Year
Award Scheme
Category/Categories we were finalists in
Customer Satisfaction Awards
Customer Commitment Award
CII Public Interest Awards
Best Customer Service Initiative (Insurer)
Insurance Times Claims Excellence Awards
1. Claims Technology Initiative of the Year
2. Customer Care Initiative of the Year
3. Insurer Claims Initiative of the Year
The Claims Awards
1. Claims Innovation of the Year
2. The Training Award
British Insurance Awards
1. Customer Care Award
2. Corporate Social Responsibility Award
Insurance Fraud Awards
Fraud Investigation Team of the Year, Insurer
Insurance Times Awards
1. Customer Champion
2. Apprenticeship Scheme of the Year
3. Insurer Claims Initiative of the Year
Data, Analytics & Technology Awards
Customer Experience Award