Covéa Insurance in the community

It's important to us to give something back to the communities in which we operate

As a visionary and human company, we are committed to redefining and shaping the real value of insurance. Our aim is always to make a positive difference to people’s lives, for our customers, employees, suppliers, business partners and the wider communities we serve.

Read more about our community and charitable activities below, including our current £100k charity drop as voted for by all our employees in response to the impact of COVID-19 on charities.

Community partnerships

At the heart of our CSR activity are established education and charity partnerships in local communities.

Volunteering & fundraising

Our employees are encouraged to get involved in charity initiatives supporting causes they care about.

Building connections with local schools, colleges and universities, we are creating work opportunities for young people through apprenticeships, work experience, coaching and mentoring.

Diversity & Inclusion

Taking action to promote greater equality.

Our principles are underpinned by our compliance with external regulatory frameworks and guidance. 

Reducing our carbon footprint through green initiatives.

“95% of employees believe the company supports charitable giving, 90% that it can be trusted by its customers and 87% that the company has a strong social conscience.” Best Companies employee engagement survey

Covéa's 100k Charity Drop

July 2020

We pride ourselves at Covéa Insurance on our strong values and our commitment to putting our people, our customers and the communities in which we operate at the heart of what we do. It’s been great to see how we’ve all pulled together and continued to support each other and our customers during this challenging time, but we’ve also always had a strong involvement with local charities, many of which have been badly affected by the Covid-19 crisis. 

With that in mind, we're pleased to announce that we will be donating £100,000 to local charities that have been impacted by the crisis, to provide some additional support to these amazing organisations at this difficult time. 

You can find the list of charities chosen here.

 

ICS: Back our Essential Workers: Service with Respect campaign

August 2020

We’re proud to be supporting The Institute of Customer Service with the 'Back our essential workers: service with respect' campaignEveryone should feel safe at work and be treated with respect and kindness.

SignLive

Since October 2020 we have been proud to offer SignLive to our BSL using customers

We're delighted to be partnering with SignLive to help provide service to our British Sign Language (BSL) using customers. 

Lauren Wood - Customer Experience Lead explains: "We're really proud to be launching a trial with SignLive! We wanted to partner with them because they are an organisation with over a decade of experience in delivering interpreting services to the deaf community. They understand the concerns of our customers who are deaf and we're excited to be able to bring another level of service to our British Sign Language using customers."

Using SignLive, customers will be able to handle insurance claims, from First Notification of Loss (FNOL) through to repair or settlement.

This service is now available for Check-a-Trade, Commercial Claims, Home Claims, Life and Protection and Motor.

Watch the video below to find out more and how you can get in touch:

British Sign Language (BSL) service for contacting Covéa Insurance from SignLive on Vimeo.