Culture and Values

Our culture and values provide a foundation for everything we do

We have a team of over 1,500 people, many of whom contributed to defining our company values which set out what our brokers and customers can expect of us:

Passionate

We're passionate about our customers, people and business and recently achieved 85.3 in the ICS Customer Satisfaction Index and Gold Investors in People status. Our teams understand the importance of our relationship with you and our investment in them helps them improve how they work with you.

Celebrate

We encourage a culture where we celebrate success, be it a new product launch, winning an external award or recognising colleagues at our internal 'Covéa Excel Awards'. We believe recognising excellence will drive a culture of continuous improvement benefiting both us and our partners.

Excel

Our Insurance Times award wins and ICS ServiceMark accreditation for Motor, Commercial and Underwriting Services departments are testament to our dedication to provide the best level of service. Recognising great service is paramount to increasing customer satisfaction and ultimately retention.

Collaborative

We believe collaboration is crucial to building stronger teams and encouraging cross-functional projects, working closely with our broker network and creating better outcomes for our customers. This is supported by our position in the Sunday Times Top 100 Best Companies To Work For list in 2015 and 2016.

Open

We pride ourselves on communicating openly with brokers, customers and each other. Our claims service is underpinned by clear, easy to understand language and keeps everyone informed throughout the process. Our brokers have direct access to our underwriting teams as we believe this can only improve our business relationships.

Empower

We empower our teams to continuously improve themselves, offering training and support in a structure without too many layers of management. This gives our team more flexibility in how they work with you, helping to get results for them to deliver the service you expect.