Customer Experience

We pride ourselves on providing a 5* experience to our customers, making sure their journey is smooth and the best it can be! In this section, you’ll be creating a customer strategy for your own product and responding to a customer complaint.

Step by Step Guide: Download

Extra resources:

What you will need for this session:

  • Pen & paper (including post-it notes)
  • Internet access for research
  • Microsoft PowerPoint and/or Microsoft Word 
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