How to make a complaint

An overview

At Covéa Insurance it is always our intention to provide a first class service to our customers. However, we do appreciate that occasionally things go wrong.

We take complaints seriously and we aim to deal with them fairly and promptly. We also use complaints to identify improvements to the service which we offer.

If you feel you have cause for complaint, you can contact us in writing, by telephone or by email.

For full details of our Complaints Procedure please click here

How to complain

In some cases your broker/financial services provider will be able to resolve any concerns and you should contact them directly.

Alternatively, please contact us quoting your policy or claim number.

For all complaints related to policies previously underwritten by Sterling Insurance Company Limited:

Write to us
Customer Relations
Covéa Insurance, 50 Kings Hill Avenue, Kings Hill
West Malling, Kent. ME 19 4JX

Phone us
0330 134 8300

Email us
To email click here >

For all Motor complaints (excluding Motor Trade):

Write to us
Customer Relations
Covéa Insurance, A&B Mills,
Dean Clough, Halifax HX3 5AX

Phone us
01422 286406

Email us
To email click here >

For all other complaints (including Motor Trade):

Write to us
Customer Relations
Covéa Insurance, Norman Place
Reading, Berkshire. RG1 8DA

Phone us
0330 221 0444

Email us
To email click here >