Our complaint summary
The following data details the volume of complaints reportable to our regulator for the reporting period noted below.
Firm name:
Covéa Insurance
Other firms included in this report (if any):
Covéa Life Limited, Sterling Client Services Limited.
Period covered in this report:
1st July 2024 – 31st December 2024
Brands/trading names covered:
Provident Insurance, RSPCA
| Regulatory complaints category: General Insurance and pure protection | |
|---|---|
| Number of complaints opened by volume of business | 1.87 complaints per 1,000 policies in force |
| Number of complaints opened | 3,187 |
| Number of complaints closed | 2,490 |
| Percentage closed within 3 days | 21% |
| Percentage closed after 3 days but within 8 weeks | 75% |
| Percentage upheld | 42% |
| Main cause of complaints opened | Delays/Timescsales |
| Regulatory complaints category: Credit Related Complaints | |
|---|---|
| Number of complaints opened | 5 |
| Number of complaints closed | 5 |
| Percentage upheld | 100% |