Our complaint summary
The following data details the volume of complaints reportable to our regulator for the reporting period noted below.
Firm name:
Covéa Insurance
Other firms included in this report (if any):
Covéa Life Limited, Sterling Client Services Limited.
Period covered in this report:
1st January 2025 - 30th June 2025
| Regulatory complaints category: General Insurance and pure protection | |
|---|---|
| Number of complaints opened by volume of business | 1.80 complaints per 1,000 policies in force |
| Number of complaints opened | 2,528 |
| Number of complaints closed | 2,435 |
| Percentage closed within 3 days | 21% |
| Percentage closed after 3 days but within 8 weeks | 76% |
| Percentage upheld | 43% |
| Main cause of complaints opened | Delays/Timescsales |
| Regulatory complaints category: Credit Related Complaints | |
|---|---|
| Number of complaints opened | 0 |
| Number of complaints closed | 0 |
| Percentage upheld | N/A |