Our complaint summary
The following data details the volume of complaints reportable to our regulator for the reporting period noted below.
Firm name:
Covéa Insurance
Other firms included in this report (if any):
Covéa Life Limited, Sterling Client Services Limited.
Period covered in this report:
1st July - 31st December 2016
Brands/trading names covered:
Provident Insurance
| Regulatory complaints category: General Insurance and pure protection | |
|---|---|
| Provision (at reporting period end date) | 1.14 complaints per 1,000 policies in force |
| Number of complaints opened | 2,263 |
| Number of complaints closed | 2,215 |
| Percentage closed within 3 days | 42.16% |
| Percentage closed after 3 days but within 8 weeks | 57.07% |
| Percentage upheld | 55.03% |
| Main cause of complaints opened | Other general admin/ customer service |