Covid-19 Update from the Provident Insurance Team

January 2021

Provident

As the Covid-19 outbreak continues to affect us all, we’d like to update you on what we’re doing in response to the situation.

Helping you, our customers

We all have to come together at this difficult time, and we’re working hard to support you as much as we can. We understand that you may be facing health, practical and financial difficulties as a result of the Covid-19 and we want to reassure you that we are here to support you.

The safety, health and wellbeing of our employees are also crucial. Over the past few weeks, we’ve taken significant steps to maintain our high levels of service, while also making it possible for our employees to work safely from home. 

If you have been affected by Covid-19 and need information about your car insurance, please take a look at our Covid-19-specific FAQs below, or use web chat on our website to help you find the right information. You may be able to get the information you need more quickly and easily than over the phone.

If you’d prefer to call us, please be patient as we’re taking more calls than usual and you may have to wait longer than normal. We are doing everything to answer calls as quickly as possible.

We will do what we can to help you through this difficult time, and we’ll look at your situation individually to offer you the best options.

Please find more information below if you are affected by the coronavirus.

  • I’d like to make a change to my policy. We understand that the way you use your car may have changed significantly in the last few weeks. For example, you may need to add another driver if a family member needs to do your shopping for you. Call us on 03300 240 123 if you would like to add another driver or make other changes to your policy that are not covered below. We’ll be happy to help.
  • I need to use my car to commute to work, instead of public transport. If you usually use public transport to get to work, but now need to use your car, then there’s no need to let us know about this. Under the current circumstances we will extend cover to include commuting.
  • I’m driving for a voluntary organisation to help people who can’t leave their homes. If you have volunteered to deliver essential supplies for those affected by the Covid-19, or have become an NHS volunteer, this is covered by your insurance. You don’t need to make any changes or let us know.
  • I’m struggling to make a payment. We understand that many people’s livelihoods have been affected by the Covid-19. If you are struggling to make a payment, we will do our best to help. Please call us on 03300 240 123 and we’ll be ready to discuss your circumstances and options.
  • I’d like to pause my policy. Unfortunately, we can’t pause or freeze a policy. You can cancel a policy and register your vehicle as SORN. If you choose to do this, please see our further advice on this below. Alternatively, you can keep your vehicle insured if you intend to drive it again once travel and movement restrictions have been lifted.
  • I want to cancel my policy and register my vehicle for SORN. If you are thinking about registering for Statutory Off Road Notification (SORN) for your vehicle, please remember that it then cannot be driven, and it will also need to be stored off the road. If you think there is a chance you might want to use the car again in the near future, we advise you to think carefully as to whether SORN is the right option, as your car is illegal to drive while SORN. You can find more details about SORN here.
  • I’m abroad in the EU, and cannot return to the UK due to border restrictions or Covid-19 before my 90 days of EU insurance runs out. Don’t worry: we will extend your comprehensive EU insurance until you are able to return home. You can still drive your car with full comprehensive insurance cover.
  • I missed my renewal date because I was ill. If you missed your renewal date because you’ve been ill due to the Covid-19, we understand. Please call us on 03300 240 123 and we’ll do what we can to help.
  • I missed my deadline for sending you my evidence of no-claim bonus. If you have been ill due to the Covid-19 and missed the deadline for supplying your no-claims bonus evidence please call us on 03300 240 123 to discuss your situation and we’ll try to help.
  • My MOT is going to run out soon. Do I need to inform you or try to arrange a test? From 30th March 2020, MOT due dates for cars, motorcycles and light vans will be extended by six months. This is being done to help prevent the spread of Covid-19. There’s no need to call us as your policy will continue to remain valid while the MOT’ing of your car remains in in line with these government guidelines

 

Provident Insurance is a trading name of Covea Insurance plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority