Customer Reviews

We track our customer reviews and ratings, to make sure we’re delivering the best service we can.

Because insurance is more than just numbers.

Your reviews and feedback are essential to Covéa Insurance. They let us know when we get it right, and where we can improve. We receive over 10,000 reviews per month, and track our ratings on a number of popular review sites to make sure we’re meeting your needs. In August 2021, our overall customer satisfaction score was 94%.

But customer satisfaction is about more than numbers. Here are some comments from our customers.

 

"Thank you for all your kind efforts on my behalf - much appreciated. You have been very professional, understanding and efficient in your handling of my case."

"Thank you so much for all of your help and to everyone else involved; though this was all still stressful for me you made the entire process easy which is much appreciated"

"I wish to thank you and all colleagues involved in this matter for what I have found to be an extremely efficient and swift service. I am very impressed with the proficient and straightforward manner in which my claim was responded to, processed and settled with the minimum delay and process. I have renewed for another year"

"I was very satisfied with this call. The person I spoke to explained everything and I fully understand everything about the claim. Thank you very much."

"Your operative Dave was very polite and understanding and dealt with my request confidently, answering all my questions professionally and calmly. A great job well done."

"Very easy to make a claim. The person was very knowledgeable and went through it to let me know everything was going on. Very satisfied, thanks."