Customer Reviews

Details of how we manage customer reviews, including a selection of the latest genuine customer feedback that we have received from our policyholders.

Every day we handle hundreds of queries and claims from brokers and policyholders. Here's a small selection of the most recent customer reviews that we have received.

We use ServiceTick for customer feedback and receive over 10,000 reviews per month. Our overall satisfaction score for this month was 93%.


"Insured - Wow! What service! I am
impressed (after 40 years working in
general insurance myself) – thank you.
Broker - I’ve been in Private Clients
for 20 years and I’m also impressed!"

"I wish to thank you personally for the care
and consideration you have exercised in
dealing with this claim. It has been a very
upsetting month or so for us."

"Thank you for coming back to us so rapidly.
I do not think that we have yet thanked
you personally for your help. When you
came to see us we were both quite upset
and you were so calm and professional and
above all did not hurry us. Thank you so
much for that."

"The claims service I have received
has been perfect, thank you."

"You have been so helpful and understanding throughout this whole process, it's refreshing!"

"At a time of upset, you were so understanding and trusting, rare indeed these days!"