Customer Reviews

We track our customer reviews and ratings, to make sure we’re delivering the best service we can.

Because insurance is more than just numbers.

Your reviews and feedback are essential to Covéa Insurance. They let us know when we get it right, and where we can improve. We receive over 10,000 reviews per month, and track our ratings on a number of popular review sites to make sure we’re meeting your needs. This month, our overall customer satisfaction score was 93%.

But customer satisfaction is about more than numbers. Here are some recent comments from our customers.

 

"Insured - Wow! What service! I am
impressed (after 40 years working in
general insurance myself) – thank you.
Broker - I’ve been in Private Clients
for 20 years and I’m also impressed!"

"I wish to thank you personally for the care
and consideration you have exercised in
dealing with this claim. It has been a very
upsetting month or so for us."

"Thank you for coming back to us so rapidly.
I do not think that we have yet thanked
you personally for your help. When you
came to see us we were both quite upset
and you were so calm and professional and
above all did not hurry us. Thank you so
much for that."

"The claims service I have received
has been perfect, thank you."

"You have been so helpful and understanding throughout this whole process, it's refreshing!"

"At a time of upset, you were so understanding and trusting, rare indeed these days!"