Make a claim

Getting things resolved as quickly as possible

At Covéa Insurance our aim is that claims should be handled promptly and fairly, by professional and experienced staff.

Our claims teams are available 24 hours a day, every day of the year, and have won numerous awards recognising our achievements in customer service, and our commitment to upholding those standards. In addition, our Home, Motor and Commercial claims teams are accredited by the Institute of Customer Service so you can be sure you’re in safe hands if you need to make a claim. Please refer to your policy wording for full details.

Not sure what something means?  

We're here to help. If there's something you don’t understand, just ask us, and we'll explain it in a way that's easy for you to understand. We have lots of ways to make sure you feel comfortable when communicating with us. Let us know if you need help, such as translation services, sign language or easy to read print. 

How do I report my claim?

If you need to make a claim, our experienced, UK-based claims teams are on hand to provide you with a first class service 24 hours a day, every day of the year.  From the moment you report the claim, through to settlement, our professional claims handlers will ensure your claim is settled quickly and efficiently. 

To make a claim simply find your product in the table below, call the number shown or click through for more details - if you are making a claim on your household or residential property owner policy, you will find a link to an online claims form. 

If you have a hearing disability then you might want to use the SignLive service - find out more here 

Our promise to you...

  • Provide a UK based 24 hour helpline (24 hour availability on Personal Lines)
  • Proactively manage claims and avoid unnecessary delays - our aim is to make it as simple as possible for our customers who need to make a claim
  • Maintain robust procedures in case of a major incident or weather event
  • Ensure we always treat you fairly
  • Constantly look to improve the claims experience for our customer 

 Need more advice? Check out our customer guides for tips on how to prevent further damage. 

More details
0330 024 2240
0330 024 2255
High Net Worth
More details
0330 134 8186
0333 130 4586
0330 024 0653
0800 195 6026
Life & Protection
More details