Motor Fleet

Report your claim via...

Report my claim via phone

Tel: 0330 024 2230   

You will be asked to provide:

-  Your name, driver’s name, your vehicle details
-  Details of the incident and where it happened
-  Details of anyone else involved in the incident, including vehicle registration number and contact details
-  Details of anyone who was injured in the incident
-  If the police attended the incident, their details and any crime reference number 

Your claim handler will explain what will happen next, including the recovery of your vehicle (if required) and any further actions that you need to take

Further advice
DO:
  • Contact our Motor Fleet Careline immediately to report the incident, even if you don’t intend to make a claim
  • Have your policy number to hand when you call
  • In the event of an accident:
  • Ask the other drivers and passengers involved for their names, addresses and telephone numbers, any injuries, name of their insurers and if possible their policy or certificate number
  • If involved in an accident, make a note of the vehicle registration numbers, make or model of any other vehicles involved and any injuries or damage to other property
  • Send us any letters or documents you received in connection with an accident
  • Call the police and obtain an accident reference if the police attend the scene.
  • In the event of theft:
  • Call the police and obtain a crime reference
DON'T:
  • Apologise or admit any fault or liability
  • Discuss at the scene of an accident whose fault the accident seems to have been