Make a claim

For MotorServ Policies

Not sure what something means?  

We're here to help. If there's something you don’t understand, just ask us, and we'll explain it in a way that's easy for you to understand. We have lots of ways to make sure you feel comfortable when communicating with us. Let us know if you need help, such as translation services, sign language or easy to read print. 

How do I report my claim?

Register your claim using the details above.

Please have the following information to hand:
-  Policy number, your name / driver’s name
-  Vehicle make, model and registration number
-  Details of the incident including name and address of the other driver, their insurance company, policy number and car registration
   number
-  Crime Reference Number (a requirement for theft claims)

What do I need to send?

-  A completed claim form, along with any other supporting documentation requested
-  Any letters you receive in connection with the event before you reply to them
-  Any writ, summons or other legal process issued or commenced against you
-  All estimates, information and assistance as may be required by us and our appointed agents

What happens now?

-  A claim form will be completed on your behalf and sent to you to verify the details and to sign and return
-  We shall be entitled to take and keep possession of the insured vehicle and to deal with the salvage in a reasonable manner
-  We can negotiate, defend or settle on your behalf any claim made against you
-  We can prosecute in your name, for our benefit, any claim against any other person in respect of any amount paid or payable

Once your claim has been reported feel free to contact us using the details above if you have any queries about your claim, or if you need to send us any correspondence.

For existing claims call 0330 024 2245.

For everything else, please call our reception team 0142 233 1166.