Make a claim

For Residential Property Owners Policies

Report my claim online

Click here >

Report my claim via phone

Tel: 0330 024 2266   

Write to us Covéa Insurance, Property Careline, PO Box 824, Halifax, HX1 9QT

How do I report my claim?

Register your claim using the details above.

Please make sure you have your policy number, details of how the incident occurred and the approximate costs involved to hand when you report your claim.

What happens next?

-  Providing cover is in force, your claim will be registered
-  If you’ve been the victim of a theft you should contact the police to report the matter and obtain a Crime Reference 
-  Any settlement made will be subject to your policy excess. Further deductions may be made for wear and tear and depreciation in
   applicable cases

Once your claim has been reported feel free to contact us using the details above if you have any queries about your claim, or if you need to send us any correspondence.

Not sure what something means?  

We're here to help. If there's something you don’t understand, just ask us, and we'll explain it in a way that's easy for you to understand. We have lots of ways to make sure you feel comfortable when communicating with us. Let us know if you need help, such as translation services, sign language or easy to read print. 

Further advice
  • Take all reasonable precautions to prevent loss, injury or damage
  • Admit fault if you or any member of your family are being held responsible for injury or damage
  • Dispose of any damaged items as they may be needed for inspection