Make a claim

For Sterling Executive Motor Policies

Report my claim via phone

Tel: 0330 024 0653   

Write to us

Covea Insurance, Sterling Executive Motor Claims, Halifax House, Ferguson Street, Halifax, HX1 2PZ

To tell us about a new claim, please call our Claims Helpline as soon as possible and in any case within 48 hours on 0330 024 0653.

To tell us about a new windscreen or windows claim please call our Glassline on 0330 024 0653.

If your vehicles break down contact the 24 hour control centre on 0330 303 1852 or if calling from overseas call +44 1206 714 893

You will be asked to provide:

-  Your name, driver’s name, your vehicle details
-  Details of the incident and where it happened
-  Details of anyone else involved in the incident, including vehicle registration number and contact details

What happens next?

If your car can be repaired and you choose to use one of our approved repairers, we will provide a full accident recovery and repair service including:

-  A courtesy car to keep you on the road
-  Free collection and delivery of your car
-  A life-time guarantee on the repair or 5 years from the date you transfer ownership
-  We pay the repair bill. All you need to do is pay your policy excess to the repairer

If your car cannot be repaired, we will provide a valuation as soon as possible. Once this is agreed we can make payment to you by bank transfer to help you get back on the road quickly.

Further advice
DO:
  • Contact our Claims Helpline immediately to report the incident, even if you don’t intend to make a claim
  • In the event of an accident:
  • Ask the other drivers and passengers involved for their names, addresses and telephone numbers, any injuries, name of their insurers and if possible their policy or certificate number
  • If involved in an accident, make a note of the vehicle registration numbers, make or model of any other vehicles involved and any injuries or damage to other property
  • Send us any letters or documents you received in connection with an accident
  • Call the police and obtain an accident reference if the police attend the scene
  • In the event of theft:
  • Call the police and obtain a crime reference
DON'T:
  • Apologise or admit any fault or liability
  • Discuss at the scene of an accident whose fault the accident seems to have been