Make a claim

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Report my claim online

Click here >

Report my claim via phone

Tel: 0330 024 2255   

Write to us Covéa Insurance, Property Careline, PO Box 824, Halifax, HX1 9QT

How do I report my claim?

Register your claim online here or using one of the links above. Please ensure you have your policy number, details of how the incident occurred and the approximate costs involved to hand when you report your claim.

What happens next?

-  Providing that cover is in force, your claim will be registered
-  If you've been the victim of a theft, or you have misplaced or damaged any items outside of your premises, then please
   contact the police to obtain a Crime Reference
-  Any settlement made will be subject to your policy excess. Further deductions may be made for wear and tear and
   depreciation in applicable cases

Once your claim has been reported please feel free to contact us using the details above if you have any queries about your claim, or if you need to send us any correspondence.

What if I have Legal Protection Cover?

-  Please check your policy schedule to see if you have purchased Legal Protection cover
-  If you have purchased additional cover for Legal Protection and wish to make a claim under
   this section of your policy, please refer to your policy documents.

Not sure what something means?  

We're here to help. If there's something you don’t understand, just ask us, and we'll explain it in a way that's easy for you to understand. We have lots of ways to make sure you feel comfortable when communicating with us. Let us know if you need help, such as translation services, sign language or easy to read print. 

Further advice
  • Take all reasonable precautions to prevent loss, injury or damage
  • Admit fault if you or any member of your family are being held responsible for injury or damage
  • Dispose of any damaged items as they may be needed for inspection