Make a claim

For Motorist and Motor Sure Policies

Report my claim via phone

Tel: 0330 024 2240   

How do I report my Claim?

To tell us about a new claim including windscreen or glass please call our Claims Helpline on the number above.

You will be asked to provide:

-  Your name, driver’s name, your vehicle details
-  Details of the incident and where it happened
-  Details of anyone else involved in the incident, including vehicle registration number and contact details
-  Details of anyone who was injured in the incident
-  If the police attended the incident, their details and any Crime Reference Number

What happens next?

If your car can be repaired and you choose to use one of our approved repairers, we will provide a full accident recovery and repair service including:

-  A small courtesy car to keep you on the road
-  Free collection and delivery of your vehicle
-  A life-time guarantee on the repair or 5 years from the date you transfer ownership
-  We pay the repair bill. All you need to do is pay your policy excess to the repairer

If your vehicle cannot be repaired, we will provide a valuation as soon as possible. Once this is agreed we can make payment to you by bank transfer to help you get back on the road quickly.

Further advice
  • Contact our Motor Careline immediately to report the incident even if you don’t intend to make a claim
  • In the event of an accident:
  • Ask the other drivers and passengers involved for their names, addresses and telephone numbers, any injuries, name of their insurers and if possible their policy or certificate number
  • If involved in an accident, make a note of the vehicle registration numbers, make or model of any other vehicles involved and any injuries or damage to other property
  • Send us any letters or documents you received in connection with an accident
  • Call the police and obtain a crime reference if the police attend the scene
  • In the event of theft:
  • Call the police and obtain a crime reference
  • Discuss at the scene of an accident whose fault the accident seems to have been
  • Apologise or admit any fault or liability