Make a claim

For Private Car Policies

Make a vehicle damage claim

To tell us about a new claim, please call our Claims Helpline on the number 0330 024 2240. You can find more information about making a claim on your car insurance policy below.

Make a glass damage claim

If your claim involves damage to glass only, click here to use our windscreen partner Autoglass where you will be guided through the simple process, or you can call our Glassline on 0330 024 2270.

You will be asked to provide:

-  Your name, driver’s name, your vehicle details
-  Details of the incident and where it happened
-  Details of anyone else involved in the incident, including vehicle registration number and contact details

What happens next?

If your car can be repaired and you choose to use one of our approved repairers, we will provide a full accident recovery and repair service including:

-  A small courtesy car to keep you on the road
-  Free collection and delivery of your car
-  A life-time guarantee on the repair or 5 years from the date you transfer ownership
-  We pay the repair bill. All you need to do is pay your policy excess to the repairer

If your car cannot be repaired, we will provide a valuation as soon as possible. Once this is agreed we can make payment to you by bank transfer to help you get back on the road quickly.

Not sure what something means?  

We're here to help. If there's something you don’t understand, just ask us, and we'll explain it in a way that's easy for you to understand. We have lots of ways to make sure you feel comfortable when communicating with us. Let us know if you need help, such as translation services, sign language or easy to read print. 

Further advice
  • Contact our Claims Helpline immediately to report the incident, even if you don’t intend to make a claim
  • In the event of an accident:
  • Ask the other drivers and passengers involved for their names, addresses and telephone numbers, any injuries, names of their insurers and if possible their policy or certificate number
  • If involved in an accident, make a note of the vehicle registration numbers, make or model of any other vehicles involved and any injuries or damage to other property
  • Send us any letters or documents you received in connection with an accident
  • Call the police and obtain an accident reference if the police attend the scene
  • In the event of theft:
  • Call the police and obtain a crime reference
  • Apologise or admit any fault or liability
  • Discuss at the scene of an accident whose fault the accident seems to have been