Make a claim
For Private Car Policies
Make a vehicle damage claim
To tell us about a new claim, please call our Claims Helpline on the number 0330 024 2240. You can find more information about making a claim on your car insurance policy below.
Make a glass damage claim
If your claim involves damage to glass only, click here to use our windscreen partner Autoglass where you will be guided through the simple process, or you can call our Glassline on 0330 024 2270.
You will be asked to provide:
- Your name, driver’s name, your vehicle details
- Details of the incident and where it happened
- Details of anyone else involved in the incident, including vehicle registration number and contact details
What happens next?
If your car can be repaired
If you choose to use an approved repairer, we provide a full accident recovery and repair service, including:
- A high-quality repair service carried out by industry-recognised repairers
- A small courtesy car (such as a Vauxhall Corsa) to keep you on the road after an accident, as long as one is available
- Free collection and delivery of your car; and
- A life-time workmanship guarantee on all repairs for as long as you own your car (or for 5 years from the date you transfer ownership of your car to someone else)
We will pay the repair bill. All you need to do is pay your excess direct to the repairer once the repairs are completed.
If you choose to use a non-approved repairer, you will have to pay an excess of £150 in addition to any compulsory or voluntary excesses shown in your schedule. This additional excess will only apply if you do not one of our approved repairers when you make a claim. We can't guarantee the repairs or the quality of service you will receive from a non-approved repairer.
If your car can't be repaired
If your car can't be repaired, we'll tell you as soon as possible. We'll assess your car and provide a valuation. Once we've agreed the valuation with you, we can make the payment to you by bank transfer to help you get back on the road as quickly as possible.
Not sure what something means?
We're here to help. If there's something you don’t understand, just ask us, and we'll explain it in a way that's easy for you to understand. We have lots of ways to make sure you feel comfortable when communicating with us. Let us know if you need help, such as translation services, sign language or easy to read print.
- Contact our Claims Helpline immediately to report the incident, even if you don’t intend to make a claim
- In the event of an accident:
- Ask the other drivers and passengers involved for their names, addresses and telephone numbers, any injuries, names of their insurers and if possible their policy or certificate number
- If involved in an accident, make a note of the vehicle registration numbers, make or model of any other vehicles involved and any injuries or damage to other property
- Send us any letters or documents you received in connection with an accident
- Call the police and obtain an accident reference if the police attend the scene
- In the event of theft:
- Call the police and obtain a crime reference
- Apologise or admit any fault or liability
- Discuss at the scene of an accident whose fault the accident seems to have been