Coronavirus phishing scams (text & email)

Cybercriminals are targeting individuals through text messages and emails claiming to have information on the pandemic and payments that they could be entitled to.

Our knowledge and understanding of Coronavirus (COVID-19) is growing each day. Criminals are using this new pandemic as a way of targeting and scamming individuals. Methods include using phishing emails and text messages to obtain private information.

If an email or text message feels suspicious then it probably is.

Some of the emails that are being circulated claim they have a Coronavirus threat map website and when you click on the link it steals personal information. Some texts are also claiming that the recipient will be entitled to receiving a payment from the Government. 

Be extra vigilant and take the following precautions:

• Checking the sender’s email address - is anything amiss? Hover over it and see if the return address is the same? 

• Check the greeting - is it impersonal? Most emails will greet you by name. Generic greetings like ‘All, Hi there or Dear user’ are often an indicator of a phishing email.

• Check the spelling and grammar - phishing emails often contain spelling mistakes along with dodgy grammar.

• Check the links - hover your mouse over any button or link in an email to see the true destination. If it’s an email from a major retailer, but the URL that pops up doesn’t look like you’d expect it to, do not click it! 

As an added check, copy and paste the link into an online scam checker like 


Fraudulent websites are 2 a penny online these days. When we are in hot pursuit of a particular gift, we could easily without knowing find ourselves happily clicking away on a fraudulent website. Use reputable online stores - read ratings and reviews for websites, or users, before committing your details.
Web of trust can also help protect you whilst browsing

Home users and family

  • Keep your tech updated
  • Regularly monitor your bank account
  • Regularly check bank and credit card statements, and set up credit card and bank account withdrawal alert
  • Think before you click!




Notes to Editors:

About Covéa Insurance

Covea Insurance plc is the UK underwriting business of leading French mutual insurance group Covéa, who are number 1 for property and liability insurance in France, generating over 16.3 billion Euros in premiums in 2017.  

Covéa Insurance looks after the insurance needs of over 1.5 million policyholders; delivering financial reassurance through its Standard & Poor’s A+ stable rating, as a guaranteed subsidiary of Covéa. 

The company offers motor, household, protection, pet, mid and high net worth insurance and a range of commercial insurance products, through a range of distribution channels. Employing over 1800 people, Covéa Insurance has a strong people and service ethos, having Investors In People Gold accreditation and is signatory to the HM Treasury Women In Finance Charter. It also has World Class service accreditation from the Institute of Customer Service for its Motor Claims, Home Claims and Underwriting Services teams as well as Chartered Insurer status for its Commercial and Mid/High Net Worth business.

In 2018, Covéa Insurance were recipients of the Personal Lines Insurer of the Year award at both the British Insurance Awards and the Insurance Times Awards and was the top rated insurer in the Insurance Times Broker Service Survey for both Personal and Commercial Lines.

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