Autoglass® BodyRepair and Covéa Insurance Announce New Partnership

Autoglass^® BodyRepair, the mobile body-shop repair specialist, has announced a new three-year contract with Covéa Insurance.

The new partnership, which went live on 3^rd July, will see Autoglass^® BodyRepair offer mobile repair services to Covéa Insurance’s customers across the country.

Autoglass^® BodyRepair was awarded the contract on the back of their excellent NPS (Net Promoter Score) of 79.1 (YTD), which tracks the willingness of customers to recommend a company's services. Another significant factor in the decision was the one-day cycle time offered by Autoglass^® BodyRepair, which ensures that repair work is completed within a single working day.

From its headquarters in Northampton, Autoglass^® BodyRepair has been carrying out vehicle body repairs since 2001, providing a national service to repair cosmetic damage to vehicles through its 250 strong team and 150 mobile body-shops.

Every repair carried out comes with a lifetime guarantee and attracts cost savings when compared to the average body-shop repair.

Using the latest AI technology in the form of IBM Watson Autoglass^® BodyRepair can also pre-assess damage to a vehicle from photos submitted by the customer, offering minimum delay from damage to repair completion.

The contract is the development of a long-standing relationship between Covéa Insurance and Belron, the parent company of Autoglass^® BodyRepair and Autoglass^®. Covéa Insurance and Belron have been successfully working together for 17 years.

Greg Stansfield, Sales and Marketing Director at Autoglass^® BodyRepair commented:

“I’m really pleased to work with Darren and the team at Covéa Insurance to continue providing solutions for customers with, with real empathy and care. I know our outstanding NPS and repair experience will only serve to enhance their motor offering.” 

Darren Bedford, Claims Motor Engineer Manager, Covéa Insurance, said:

“Covéa Insurance is delighted to extend our long-term relationship with the Belron group to add this innovative enhancement to our customer focused repair journey options.”

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About Covéa Insurance

Covéa Insurance Plc is the UK underwriting business of leading French mutual insurance group Covéa (which includes the global reinsurer PartnerRe since July 2022). 

Covéa Insurance looks after the insurance needs of UK customers, across a range of product lines; delivering financial reassurance through its Standard & Poor’s ‘AA- stable’ rating, as a guaranteed subsidiary of Covéa.  

Covéa Insurance has a strong people and service ethos and holds ServiceMark accreditation with Distinction for its Personal Lines operation and its Commercial & HNW Claims teams, as well as Chartered Insurer status for its Commercial business. Covéa Insurance is signatory to the HM Treasury Women in Finance Charter and the insurance Inclusivity Pledge and has been named one of the top 75 employers in West Yorkshire & the Humber. In 2022 Covéa Insurance was named Insurer of the Year at the British Claims Awards and Personal Lines Insurer of the Year at the Insurance Times Awards.