Autoglass® BodyRepair and Covéa Insurance Announce New Partnership

27 July 2018

Autoglass® BodyRepair, the mobile body-shop repair specialist, has announced a new three-year contract with Covéa Insurance.

The new partnership, which went live on 3rd July, will see Autoglass® BodyRepair offer mobile repair services to Covéa Insurance’s customers across the country.

Autoglass® BodyRepair was awarded the contract on the back of their excellent NPS (Net Promoter Score) of 79.1 (YTD), which tracks the willingness of customers to recommend a company's services. Another significant factor in the decision was the one-day cycle time offered by Autoglass® BodyRepair, which ensures that repair work is completed within a single working day.

From its headquarters in Northampton, Autoglass® BodyRepair has been carrying out vehicle body repairs since 2001, providing a national service to repair cosmetic damage to vehicles through its 250 strong team and 150 mobile body-shops.

Every repair carried out comes with a lifetime guarantee and attracts cost savings when compared to the average body-shop repair.

Using the latest AI technology in the form of IBM Watson Autoglass® BodyRepair can also pre-assess damage to a vehicle from photos submitted by the customer, offering minimum delay from damage to repair completion.

The contract is the development of a long-standing relationship between Covéa Insurance and Belron, the parent company of Autoglass® BodyRepair and Autoglass®. Covéa Insurance and Belron have been successfully working together for 17 years.

Greg Stansfield, Sales and Marketing Director at Autoglass® BodyRepair commented:

“I’m really pleased to work with Darren and the team at Covéa Insurance to continue providing solutions for customers with, with real empathy and care. I know our outstanding NPS and repair experience will only serve to enhance their motor offering.” 

Darren Bedford, Claims Motor Engineer Manager, Covéa Insurance, said:

“Covéa Insurance is delighted to extend our long-term relationship with the Belron group to add this innovative enhancement to our customer focused repair journey options.”

 

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About Covéa Insurance

Covea Insurance Plc is the UK underwriting business of leading French mutual insurance group Covéa, who are number 1 for property and liability insurance in France, generating over 17.4 billion Euros in premiums in 2019.  

Covéa Insurance looks after the insurance needs of over 2 million policyholders; delivering financial reassurance through its Standard & Poor’s ‘AA- stable’ rating, as a guaranteed subsidiary of Covéa. 

The company offers motor, household, protection, pet, mid and high net worth insurance and a range of commercial insurance products, through a range of distribution channels.

Employing over 1900 people, Covéa Insurance has a strong people and service ethos.  It holds ServiceMark accreditation with Distinction for its Personal Lines operation and its Commercial & HNW Claims teams, as well as Chartered Insurer status for its Commercial business.  Covéa Insurance is signatory to the HM Treasury Women in Finance Charter and the insurance Inclusivity Pledge and has been named one of the top 75 employers in West Yorkshire & the Humber.

Recently, Covéa Insurance were named as the Best Place to Work in Digital (Large Organisations) at the Digital Technology Leaders Awards.  They were also recipients of the Staff Empowerment Award at the Diversity & Inclusion in Insurance Awards, and the High Net Worth Product of the Year Award at the Insurance Times Awards.  They also received the Diversity Award at the British Insurance Awards.  They are currently shortlisted for 4 Insurance Times Awards.

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