Autoglass® BodyRepair and Covéa Insurance Announce New Partnership

27 July 2018

Autoglass® BodyRepair, the mobile body-shop repair specialist, has announced a new three-year contract with Covéa Insurance.

The new partnership, which went live on 3rd July, will see Autoglass® BodyRepair offer mobile repair services to Covéa Insurance’s customers across the country.

Autoglass® BodyRepair was awarded the contract on the back of their excellent NPS (Net Promoter Score) of 79.1 (YTD), which tracks the willingness of customers to recommend a company's services. Another significant factor in the decision was the one-day cycle time offered by Autoglass® BodyRepair, which ensures that repair work is completed within a single working day.

From its headquarters in Northampton, Autoglass® BodyRepair has been carrying out vehicle body repairs since 2001, providing a national service to repair cosmetic damage to vehicles through its 250 strong team and 150 mobile body-shops.

Every repair carried out comes with a lifetime guarantee and attracts cost savings when compared to the average body-shop repair.

Using the latest AI technology in the form of IBM Watson Autoglass® BodyRepair can also pre-assess damage to a vehicle from photos submitted by the customer, offering minimum delay from damage to repair completion.

The contract is the development of a long-standing relationship between Covéa Insurance and Belron, the parent company of Autoglass® BodyRepair and Autoglass®. Covéa Insurance and Belron have been successfully working together for 17 years.

Greg Stansfield, Sales and Marketing Director at Autoglass® BodyRepair commented:

“I’m really pleased to work with Darren and the team at Covéa Insurance to continue providing solutions for customers with, with real empathy and care. I know our outstanding NPS and repair experience will only serve to enhance their motor offering.” 

Darren Bedford, Claims Motor Engineer Manager, Covéa Insurance, said:

“Covéa Insurance is delighted to extend our long-term relationship with the Belron group to add this innovative enhancement to our customer focused repair journey options.”

 

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About Covéa Insurance

Covea Insurance plc is the UK underwriting business of leading French mutual insurance group Covéa, who are number 1 for property and liability insurance in France, generating over 16.9 billion Euros in premiums in 2018.  

Covéa Insurance looks after the insurance needs of over 1.5 million policyholders; delivering financial reassurance through its Standard & Poor’s A+ stable rating, as a guaranteed subsidiary of Covéa. 

The company offers motor, household, protection, pet, mid and high net worth insurance and a range of commercial insurance products, through a range of distribution channels. Employing over 1800 people, Covéa Insurance has a strong people and service ethos, having Investors In People Gold accreditation and is signatory to the HM Treasury Women In Finance Charter. It also has World Class service accreditation from the Institute of Customer Service for its Motor Claims, Home Claims and Underwriting Services teams as well as Chartered Insurer status for its Commercial and Mid/High Net Worth business.

In 2018, Covéa Insurance were recipients of the Personal Lines Insurer of the Year award at both the British Insurance Awards and the Insurance Times Awards and was the top rated insurer in the Insurance Times Broker Service Survey for both Personal and Commercial Lines.

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