Autoglass® BodyRepair and Covéa Insurance Announce New Partnership

27 July 2018

Autoglass® BodyRepair, the mobile body-shop repair specialist, has announced a new three-year contract with Covéa Insurance.

The new partnership, which went live on 3rd July, will see Autoglass® BodyRepair offer mobile repair services to Covéa Insurance’s customers across the country.

Autoglass® BodyRepair was awarded the contract on the back of their excellent NPS (Net Promoter Score) of 79.1 (YTD), which tracks the willingness of customers to recommend a company's services. Another significant factor in the decision was the one-day cycle time offered by Autoglass® BodyRepair, which ensures that repair work is completed within a single working day.

From its headquarters in Northampton, Autoglass® BodyRepair has been carrying out vehicle body repairs since 2001, providing a national service to repair cosmetic damage to vehicles through its 250 strong team and 150 mobile body-shops.

Every repair carried out comes with a lifetime guarantee and attracts cost savings when compared to the average body-shop repair.

Using the latest AI technology in the form of IBM Watson Autoglass® BodyRepair can also pre-assess damage to a vehicle from photos submitted by the customer, offering minimum delay from damage to repair completion.

The contract is the development of a long-standing relationship between Covéa Insurance and Belron, the parent company of Autoglass® BodyRepair and Autoglass®. Covéa Insurance and Belron have been successfully working together for 17 years.

Greg Stansfield, Sales and Marketing Director at Autoglass® BodyRepair commented:

“I’m really pleased to work with Darren and the team at Covéa Insurance to continue providing solutions for customers with, with real empathy and care. I know our outstanding NPS and repair experience will only serve to enhance their motor offering.” 

Darren Bedford, Claims Motor Engineer Manager, Covéa Insurance, said:

“Covéa Insurance is delighted to extend our long-term relationship with the Belron group to add this innovative enhancement to our customer focused repair journey options.”

 

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About Covéa Insurance

Covea Insurance plc is the UK underwriting business of leading French mutual insurance group Covéa, who are number 1 for property and liability insurance in France, generating over 16.9 billion Euros in premiums in 2018.  

Covéa Insurance looks after the insurance needs of over 1.5 million policyholders; delivering financial reassurance through its Standard & Poor’s 'AA- Stable' rating, as a guaranteed subsidiary of Covéa.  It has Gold Investors in People accreditation and has been named one of the top 75 employers in West Yorkshire & the Humber.

The company offers motor, household, protection, pet, mid and high net worth insurance and a range of commercial insurance products, through a range of distribution 

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