Covéa Insurance announces industry-leading partnership with Audatex

29th January

Covéa Insurance is pleased to announce it has struck an industry-leading deal with global technology provider Audatex, making it the first UK insurer to implement fully-integrated image capture technology to simplify and streamline the claims experience for its motor customers.

The new technology enables Covéa Insurance’s customers to send pictures of their damaged vehicle directly to their chosen repairer via a smart mobile-friendly portal. The portal is fully integrated into both Covéa Insurance and the repairers’ systems, making the claims process slicker and more convenient than ever before.

Alastair Sherwin, Motor Engineer Manager for Covéa Insurance said of the initiative;

“We’re delighted to be the first insurer to bring Audatex’s customer image capture technology to the claims market, driving innovation and streamlining the insurance claims process for our customers.

“This pioneering integrated technology is linked to our award-winning Repair Allocation Manager solution, where images flow seamlessly to the repairer via the AudaEnterpriseGold estimating system.

“It means customers now benefit from intelligent booking in and parts ordering, even before their vehicle arrives at the repairer, shortening ‘key to key’ times and delivering a significantly improved customer experience.”

David Shepherd, Regional Managing Director at Audatex UKSA added:

“We’re delighted our partner Covèa Insurance is the first insurer to adopt the image capture solution, which will further support both bodyshops and customers through the claims process. The image capture technology will help Covèa Insurance to optimise its claims lifecycle and refine its customer journey in the digital revolution.”

Covéa Insurance has a strong track record partnering with Audatex who it collaborated with to deliver its award-winning Repairer Allocation Manager (RAM) solution. RAM is an online integrated tool that uses Google Maps to improve customer choice by intelligently selecting approved vehicle manufacturer and repairers in the immediate vicinity and providing real-time distance and travel time to the customer.




About Covéa Insurance

Covea Insurance plc is the UK underwriting business of leading French mutual insurance group Covéa, who are number 1 for property and liability insurance in France, generating over 16.9 billion Euros in premiums in 2018.  

Covéa Insurance looks after the insurance needs of over 1.5 million policyholders; delivering financial reassurance through its Standard & Poor’s A+ stable rating, as a guaranteed subsidiary of Covéa.  It has Gold Investors in People accreditation and has been named one of the top 75 employers in West Yorkshire & the Humber.

The company offers motor, household, protection, pet, mid and high net worth insurance and a range of commercial insurance products, through a range of distribution channels. Employing over 1800 people, Covéa Insurance has a strong people and service ethos, having Investors In People Gold accreditation and is signatory to the HM Treasury Women In Finance Charter. It also has World Class service accreditation from the Institute of Customer Service for its Motor Claims, Home Claims and Underwriting Services teams as well as Chartered Insurer status for its Commercial and Mid/High Net Worth business.

In 2018, Covéa Insurance were recipients of the Personal Lines Insurer of the Year award at both the British Insurance Awards and the Insurance Times Awards and was the top rated insurer in the Insurance Times Broker Service Survey for both Personal and Commercial Lines.

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