Covéa Insurance Comes Top in Broker Service Survey

In an independent survey of broker opinions, Covéa Insurance was delighted to be the highest ranked UK insurer for both its Commercial, and Personal Lines offerings.

The comprehensive study was conducted by the specialist industry publication, Insurance Times, who surveyed over 800 UK brokers nationwide. Brokers were asked to rate firms against a series of eight service measures, including fairness and speed of claims settlement, quality of cover and the accuracy and clarity of policy wordings.

Covéa Insurance was the top scoring insurer in the Commercial Lines rankings table, improving on its 2015 rank by one place. For Personal Lines, it shot up the rankings securing joint first place with LV=, having jumped eight places from its 2015 position.

This year insurers faced intense competition with Insurance Times confirming overall scores given by brokers were ‘sharply higher than last year and represent a significant improvement over the past few years.’

Speaking about the results, Covéa Insurance’s Chief Executive, James Reader commented:

“To be ranked so highly in the broker service survey is a fantastic achievement. Brokers are the eyes and ears of our customers and have the insight into what our customers want and expect. It’s a credit to the contributions of the more than 1,500 people, in what has been an incredibly busy year for our business, but importantly, we’ve continued to deliver upon our commitments to our broker partners and our customers.”

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About Covéa Insurance

Covea Insurance plc is the UK underwriting business of leading French mutual insurance group Covéa, who are number 1 for property and liability insurance in France, generating over 16.9 billion Euros in premiums in 2018.  

Covéa Insurance looks after the insurance needs of over 1.5 million policyholders; delivering financial reassurance through its Standard & Poor’s A+ stable rating, as a guaranteed subsidiary of Covéa.  It has Gold Investors in People accreditation and has been named one of the top 75 employers in West Yorkshire & the Humber.

The company offers motor, household, protection, pet, mid and high net worth insurance and a range of commercial insurance products, through a range of distribution channels. Employing over 1800 people, Covéa Insurance has a strong people and service ethos, having Investors In People Gold accreditation and is signatory to the HM Treasury Women In Finance Charter. It also has World Class service accreditation from the Institute of Customer Service for its Motor Claims, Home Claims and Underwriting Services teams as well as Chartered Insurer status for its Commercial and Mid/High Net Worth business.

In 2018, Covéa Insurance were recipients of the Personal Lines Insurer of the Year award at both the British Insurance Awards and the Insurance Times Awards and was the top rated insurer in the Insurance Times Broker Service Survey for both Personal and Commercial Lines.