Covéa Insurance Comes Top in Broker Service Survey

In an independent survey of broker opinions, Covéa Insurance was delighted to be the highest ranked UK insurer for both its Commercial, and Personal Lines offerings.

The comprehensive study was conducted by the specialist industry publication, Insurance Times, who surveyed over 800 UK brokers nationwide. Brokers were asked to rate firms against a series of eight service measures, including fairness and speed of claims settlement, quality of cover and the accuracy and clarity of policy wordings.

Covéa Insurance was the top scoring insurer in the Commercial Lines rankings table, improving on its 2015 rank by one place. For Personal Lines, it shot up the rankings securing joint first place with LV=, having jumped eight places from its 2015 position.

This year insurers faced intense competition with Insurance Times confirming overall scores given by brokers were ‘sharply higher than last year and represent a significant improvement over the past few years.’

Speaking about the results, Covéa Insurance’s Chief Executive, James Reader commented:

“To be ranked so highly in the broker service survey is a fantastic achievement. Brokers are the eyes and ears of our customers and have the insight into what our customers want and expect. It’s a credit to the contributions of the more than 1,500 people, in what has been an incredibly busy year for our business, but importantly, we’ve continued to deliver upon our commitments to our broker partners and our customers.”

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About Covéa Insurance

Covea Insurance Plc is the UK underwriting business of leading French mutual insurance group Covéa, who are number 1 for property and liability insurance in France, generating over 16.6 billion Euros in premiums in 2020.   

Covéa Insurance looks after the insurance needs of over 2 million policyholders; delivering financial reassurance through its Standard & Poor’s ‘AA- stable’ rating, as a guaranteed subsidiary of Covéa. 

The company offers motor, household, protection, pet, mid and high net worth insurance and a range of commercial insurance products, through a range of distribution channels.

Employing over 1900 people, Covéa Insurance has a strong people and service ethos.  It holds ServiceMark accreditation with Distinction for its Personal Lines operation and its Commercial & HNW Claims teams, as well as Chartered Insurer status for its Commercial business.  Covéa Insurance is signatory to the HM Treasury Women in Finance Charter and the insurance Inclusivity Pledge and has been named one of the top 75 employers in West Yorkshire & the Humber.

Recently, Covéa Insurance won the General Insurer of the Year award at the British Insurance Awards 2021. It was named as the Best Place to Work in Digital (Large Organisations) at the Digital Technology Leaders Awards and as the Best Employer at the Yorkshire Financial Awards.  They were also recipients of the Best Insurer title at the British Claims Awards, High Net Worth Product of the Year Award at the Insurance Times Awards, the Staff Empowerment Award at the Diversity & Inclusion in Insurance Awards.