Covéa Insurance Comes Top in Broker Service Survey

In an independent survey of broker opinions, Covéa Insurance was delighted to be the highest ranked UK insurer for both its Commercial, and Personal Lines offerings.

The comprehensive study was conducted by the specialist industry publication, Insurance Times, who surveyed over 800 UK brokers nationwide. Brokers were asked to rate firms against a series of eight service measures, including fairness and speed of claims settlement, quality of cover and the accuracy and clarity of policy wordings.

Covéa Insurance was the top scoring insurer in the Commercial Lines rankings table, improving on its 2015 rank by one place. For Personal Lines, it shot up the rankings securing joint first place with LV=, having jumped eight places from its 2015 position.

This year insurers faced intense competition with Insurance Times confirming overall scores given by brokers were ‘sharply higher than last year and represent a significant improvement over the past few years.’

Speaking about the results, Covéa Insurance’s Chief Executive, James Reader commented:

“To be ranked so highly in the broker service survey is a fantastic achievement. Brokers are the eyes and ears of our customers and have the insight into what our customers want and expect. It’s a credit to the contributions of the more than 1,500 people, in what has been an incredibly busy year for our business, but importantly, we’ve continued to deliver upon our commitments to our broker partners and our customers.”

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About Covéa Insurance

Covéa Insurance Plc is the UK underwriting business of a leading French mutual insurance group Covéa. 

Covéa Insurance is independently accredited by the Institute of Customer Service, with a ServiceMark Distinction for its entire UK operation. It also holds Chartered Insurer status for its Commercial business.

Covéa Insurance is signatory to the HM Treasury Women in Finance Charter and the Insurance Inclusivity Pledge, and has been named one of the top 75 employers in West Yorkshire & the Humber. Covéa Insurance is a multiple award winner in Diversity & Inclusion and Customer Champion of the Year, and for the fifth consecutive year, received 5-star accreditation in the Insurance Times Broker Service Survey for Personal Lines.