Covéa Insurance customers to get faster claims settlements with new digital service

16th February 2021

Covéa Insurance is delighted to announce it has introduced a new digital service to provide motor customers with faster payment on total loss claims. Developed in collaboration with Service Certainty, Autoset is a convenient online service that allows motor insurance customers to interact with their claim digitally.

Using Autoset, customers receive an SMS link that provides all essential information about their claim, including images and data used by engineers to assess the vehicle’s value. Customers can review this and accept a settlement without the need to speak to an insurer. The system is flexible, transparent and convenient, with customer being able to respond to the SMS self-serve link at a time suitable for them. There’s also the facility for them to upload their own vehicle images and add information to the claim, should they wish.

If preferred customers can still speak to a claims handler over the phone and benefit from faster settlement speeds, thanks to the increased data handling efficiencies Autoset provides. Whether online or on the phone, Autoset allows total loss claims to be settled faster, putting customers back in the position they were in before the accident with as little disruption as possible. 

Barry Street, Head of Claims Motor Engineers at Covéa Insurance, commented: “This is a brilliant achievement that makes the claims experience as quick and easy as possible for our customers. Autoset greatly improves the claims settlement process, putting the customer in the driving seat so they can take control of their claim and get a payout faster

Graham Clarke, Director at ServiceCertainty said: “We are thrilled with the Autoset service which will deliver savings and improve customer engagement. We love collaborating with Covéa Insurance using digital technology to create new products that enhance the user experience for claims handlers and insurance customers alike.”




About Covéa Insurance

Covéa Insurance Plc is the UK underwriting business of leading French mutual insurance group Covéa (which includes the global reinsurer PartnerRe since July 2022). 

Covéa Insurance looks after the insurance needs of UK customers, across a range of product lines; delivering financial reassurance through its Standard & Poor’s ‘AA- stable’ rating, as a guaranteed subsidiary of Covéa.  

Covéa Insurance has a strong people and service ethos and holds ServiceMark accreditation with Distinction for its Personal Lines operation and its Commercial & HNW Claims teams, as well as Chartered Insurer status for its Commercial business. Covéa Insurance is signatory to the HM Treasury Women in Finance Charter and the insurance Inclusivity Pledge and has been named one of the top 75 employers in West Yorkshire & the Humber. In 2022 Covéa Insurance was named Insurer of the Year at the British Claims Awards and Personal Lines Insurer of the Year at the Insurance Times Awards.

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