Covéa Insurance Engineers raise the bar for Audatex training

14th October 2015

Covéa Insurance engineersAudatex, the global risk and asset management software and service provider, has worked closely with Covéa Insurance, a member of one of Europe’s leading mutual insurance groups, to create a bespoke, modular training programme with the aim of setting a new industry benchmark for the Audatex Certificate in Assessment Construction and Audit. A team of 18 Covéa Insurance Claims Motor Engineers undertook the training programme and every attendee achieved a ‘distinction’ pass, resulting in an industry first. This outstanding achievement is a reflection of the underlying professionalism, dedication and hard work of everyone involved with the programme.

Underpinning the success of the training programme was a detailed online Training Needs Analysis exercise conducted by Audatex to enable it to understand the objectives of the individuals taking part in the training. This resulted in bespoke sessions being created, to ensure the exact training needs of everyone were met. To achieve a ‘distinction’, candidates had to achieve a score of 92.5% or higher across a challenging series of theory, assessment construction and audit tests.

Alastair Sherwin, Claims Motor Engineers Team Manager for Covéa Insurance, comments: “I’ve always been confident that our engineers are amongst the very best in the industry and to achieve such an outstanding result really highlights this. It’s impressive enough for the whole operational team to achieve a distinction, but to be the first insurer ever to achieve this is truly exceptional.”

Layton Davies, National Sales Manager for Audatex, explains:

“Audatex harnesses its global technology to drive efficiencies within the claims market, delivering seamless front end solutions for bodyshops and insurers alike. These services are tailored to their specific business processes, including expert training for insurers and their engineers.

“It’s extremely encouraging to see forward-thinking customers like Covéa Insurance invest in bespoke training and Audatex’s expertise, to help them operate best practice and improve their customer support. Working closely together, over several months, we created a ‘best in class’ training programme for Covéa Insurance, ensuring staff were engaged and their specific needs were catered for. Crucially, this approach resulted in minimal disruption to the Motor Claims Engineer Team’s department, ensuring it continued to achieve its daily targets.”

By breaking down complex processes and exploring how digital technology can further simplify these practices, Audatex ensures bodyshops continue to operate to the highest standards in the future, improving customer support, satisfaction and ultimately retention.

 

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About Covéa Insurance

Covea Insurance Plc is the UK underwriting business of leading French mutual insurance group Covéa, who are number 1 for property and liability insurance in France, generating over 17.4 billion Euros in premiums in 2019.  

Covéa Insurance looks after the insurance needs of over 2 million policyholders; delivering financial reassurance through its Standard & Poor’s ‘AA- stable’ rating, as a guaranteed subsidiary of Covéa. 

The company offers motor, household, protection, pet, mid and high net worth insurance and a range of commercial insurance products, through a range of distribution channels.

Employing over 1900 people, Covéa Insurance has a strong people and service ethos.  It holds ServiceMark accreditation with Distinction for its Personal Lines operation and its Commercial & HNW Claims teams, as well as Chartered Insurer status for its Commercial business.  Covéa Insurance is signatory to the HM Treasury Women in Finance Charter and the insurance Inclusivity Pledge and has been named one of the top 75 employers in West Yorkshire & the Humber.

Recently, Covéa Insurance were named as the Best Place to Work in Digital (Large Organisations) at the Digital Technology Leaders Awards.  They were also recipients of the Staff Empowerment Award at the Diversity & Inclusion in Insurance Awards, and the High Net Worth Product of the Year Award at the Insurance Times Awards.  They also received the Diversity Award at the British Insurance Awards.  They are currently shortlisted for 4 Insurance Times Awards.

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