Covéa Insurance enhances its small business offering on Acturis

In the first of a series of initiatives that will see the transformation of its e-trading Small Business proposition, Covéa Insurance has launched two new property products on the Acturis software platform, complemented by a guaranteed 30 minute referral service from the newly established Small Business Trading team.

The new products have been designed for Landlords with Residential and small Commercial properties and are complementary to Covéa Insurance’s successful Real Estate product for larger Commercial Property Owners, traded through its regional offices. Like Real Estate, the new Landlords products feature a range of enhancements and additional benefits to their predecessors.

Tim Grant, Senior Manager, Small Business explained:

“We’ve listened to what brokers want from an e-trading proposition and that’s why we’ve introduced the same trading commitment as our colleagues in Sterling. With the additional harnessing of technology, we aim to deliver brokers an exceptional referral experience to help them win business with optimum efficiency. This is the first step in the transformation of our e-trade Small Business offering over the next nine months, a transformation that will touch every part of our proposition.”

Exceptional service is at the heart of Covéa Insurance’s Small Business proposition, with the Institute of Customer Service accredited in-house claims fulfillment now supplemented by up-front trading capability. At the heart of this is the 30 minute commitment, guaranteeing brokers a quick and efficient referral service delivered by underwriters with the knowledge, attitude and empowerment to trade.

Tony Matthias, Small Business Underwriting Manager who leads the trading team added:

“Our new trading team is enthused and passionate about providing a level of service and referral response that will encourage brokers to make Covéa Insurance a preferred insurer. The team are determined to build positive relationships with brokers, by demonstrating a ‘can do, will do’ attitude.”

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About Covéa Insurance

Covea Insurance plc is the UK underwriting business of leading French mutual insurance group Covéa, who are number 1 for property and liability insurance in France, generating over 16.9 billion Euros in premiums in 2018.  

Covéa Insurance looks after the insurance needs of over 1.5 million policyholders; delivering financial reassurance through its Standard & Poor’s A+ stable rating, as a guaranteed subsidiary of Covéa.  It has Gold Investors in People accreditation and has been named one of the top 75 employers in West Yorkshire & the Humber.

The company offers motor, household, protection, pet, mid and high net worth insurance and a range of commercial insurance products, through a range of distribution channels. Employing over 1800 people, Covéa Insurance has a strong people and service ethos, having Investors In People Gold accreditation and is signatory to the HM Treasury Women In Finance Charter. It also has World Class service accreditation from the Institute of Customer Service for its Motor Claims, Home Claims and Underwriting Services teams as well as Chartered Insurer status for its Commercial and Mid/High Net Worth business.

In 2018, Covéa Insurance were recipients of the Personal Lines Insurer of the Year award at both the British Insurance Awards and the Insurance Times Awards and was the top rated insurer in the Insurance Times Broker Service Survey for both Personal and Commercial Lines.