Covéa Insurance enters insurtech partnership with FirstVet to provide remote vet appointments for pet insurance customers

23rd December 2020

Covéa Insurance is pleased to announce it has secured a partnership with FirstVet, a tech startup providing pet-owners with on-demand video consultations with local, qualified veterinarians.

After extremely positive customer feedback following a successful trial earlier in the year, Covéa Insurance’s pet insurance customers will now permanently have access to free video vet appointments via their mobile devices, enabling them to receive expert advice while they and their pets are in the comfort of their own home.

With the COVID-19 restrictions, this service has proved invaluable to customers and will continue to provide increased safety as well as convenience. 

Once a customer has downloaded the FirstVet app (available on iOS and Android) and set up an account, they can make use of the use of the video appointment service as often as required, gaining access to the 60+ UK veterinarians on the FirstVet platform.

Speaking about the partnership, Head of Insurtech & Fintech at Covéa Insurance, Tracey Smith comments: “We’re really excited about our partnership with FirstVet. As well as being a great customer service enhancement, it also signifies our capability and desire to partner with tech start-ups, where we’re seeing increasing growth opportunities. We look forward to working together to continue to innovate for our pet partners and customers.”

David Prien, FirstVet CEO & co-founder, comments: “We are delighted to be working with Covéa Insurance. Through this partnership we can help more pet owners receive the remote care they need for their pets. This is especially important during the current pandemic and a convenience we believe customers will continue to want well beyond too.”

Press assets




About Covéa Insurance

Covea Insurance Plc is the UK underwriting business of leading French mutual insurance group Covéa, who are number 1 for property and liability insurance in France, generating over 16.6 billion Euros in premiums in 2020.   

Covéa Insurance looks after the insurance needs of over 2 million policyholders; delivering financial reassurance through its Standard & Poor’s ‘AA- stable’ rating, as a guaranteed subsidiary of Covéa. 

The company offers motor, household, protection, pet, mid and high net worth insurance and a range of commercial insurance products, through a range of distribution channels.

Employing over 1900 people, Covéa Insurance has a strong people and service ethos.  It holds ServiceMark accreditation with Distinction for its Personal Lines operation and its Commercial & HNW Claims teams, as well as Chartered Insurer status for its Commercial business.  Covéa Insurance is signatory to the HM Treasury Women in Finance Charter and the insurance Inclusivity Pledge and has been named one of the top 75 employers in West Yorkshire & the Humber.

Recently, Covéa Insurance won the General Insurer of the Year award at the British Insurance Awards 2021. It was named as the Best Place to Work in Digital (Large Organisations) at the Digital Technology Leaders Awards and as the Best Employer at the Yorkshire Financial Awards.  They were also recipients of the Best Insurer title at the British Claims Awards, High Net Worth Product of the Year Award at the Insurance Times Awards, the Staff Empowerment Award at the Diversity & Inclusion in Insurance Awards.

Back to list

Media Contacts

For media enquiries, please contact Stephanie Cox.

Alternatively, please call or email

E: Dianne Smith T: 07796 695 090