Covéa Insurance fraud fighters scoop industry award

Covéa Insurance was delighted to win the “Counter-Fraud Initiative of the Year” award at The Insurance Fraud Awards in London; the awards recognise businesses making a positive impact on detecting and preventing fraudulent insurance claims.

Insurance fraud is a huge problem, the impact of which is driving up the cost of insurance for the honest majority of customers. Data from the Association of British Insurers (ABI) suggests that insurers detected over £1.32 billion worth of fraudulent claims in 2014, equating to an estimated £3.6 million worth of fraud per day (Click here for source article).

Covéa Insurance’s award-winning anti-fraud initiative focused on detecting home insurance fraud in a way that ensured there was no negative impact on the claims experience for genuine customers.

Steve Jackson, Head of Financial Crime at Covéa Insurance, who received the award on behalf of the firm, commented:

“While we’re delighted that our work has been recognised with this award, what’s really rewarding is knowing that our efforts in tackling insurance fraud benefit the honest majority. The cost of fraudulent claims runs into the millions of pounds every year, but many people don’t realise the significant effect that this has in terms of increasing insurance premiums. Our philosophy is about ensuring we have robust processes that allow us to detect fraud without impacting on the service experience for our genuine customers. We won this award for the particular attention we paid to ensuring the claims experience remained positive and stress-free for our honest customers.”

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About Covéa Insurance

Covéa Insurance Plc is the UK underwriting business of a leading French mutual insurance group Covéa. 

Covéa Insurance is independently accredited by the Institute of Customer Service, with a ServiceMark Distinction for its entire UK operation. It also holds Chartered Insurer status for its Commercial business.

Covéa Insurance is signatory to the HM Treasury Women in Finance Charter and the Insurance Inclusivity Pledge, and has been named one of the top 75 employers in West Yorkshire & the Humber. Covéa Insurance is a multiple award winner in Diversity & Inclusion and Customer Champion of the Year, and for the fifth consecutive year, received 5-star accreditation in the Insurance Times Broker Service Survey for Personal Lines.