Covéa Insurance recognised for innovative approach to customer care

Covéa Insurance has been shortlisted for four prestigious insurance industry awards, recognition for its innovative approach to customer service and claims handling (in its motor and home claims teams).

The “Claims Excellence Awards” run by Insurance Times are due to take place on 6th May at the Grand Connaught Rooms in London, where Covéa Insurance will discover whether they have been successful in beating off competition from rival insurers.

The Claims Excellence Awards recognise insurers who demonstrate a commitment to providing a high quality claims service. Three of Covéa Insurance’s nominations relate to its new home claims service which was in-sourced in April 2014, creating over forty new jobs and reflecting its commitment to delivering a market leading service. The fourth award is for Covéa Insurance’s motor claims team who have completely overhauled the claims process to improve the experience for customers who make an insurance claim.

These four nominations are further good news for the insurer which recently received Investors In People Gold accreditation and was ranked as one of the 2015 Sunday Times Top 100 Best Companies to Work For.

Adrian Furness, Claims Director said:

“These nominations are a reflection of the significant investment we have made in recruiting highly talented and dedicated individuals who are passionate about delivering market-leading customer service. To be independently recognised by our peers in the industry demonstrates the impact we are making on changing the insurance experience for our customers”.

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About Covéa Insurance

Covea Insurance Plc is the UK underwriting business of leading French mutual insurance group Covéa, who are number 1 for property and liability insurance in France, generating over 16.6 billion Euros in premiums in 2020.   

Covéa Insurance looks after the insurance needs of over 2 million policyholders; delivering financial reassurance through its Standard & Poor’s ‘AA- stable’ rating, as a guaranteed subsidiary of Covéa. 

The company offers motor, household, protection, pet, mid and high net worth insurance and a range of commercial insurance products, through a range of distribution channels.

Employing over 1900 people, Covéa Insurance has a strong people and service ethos.  It holds ServiceMark accreditation with Distinction for its Personal Lines operation and its Commercial & HNW Claims teams, as well as Chartered Insurer status for its Commercial business.  Covéa Insurance is signatory to the HM Treasury Women in Finance Charter and the insurance Inclusivity Pledge and has been named one of the top 75 employers in West Yorkshire & the Humber.

Recently, Covéa Insurance won the General Insurer of the Year award at the British Insurance Awards 2021. It was named as the Best Place to Work in Digital (Large Organisations) at the Digital Technology Leaders Awards and as the Best Employer at the Yorkshire Financial Awards.  They were also recipients of the Best Insurer title at the British Claims Awards, High Net Worth Product of the Year Award at the Insurance Times Awards, the Staff Empowerment Award at the Diversity & Inclusion in Insurance Awards.