Covéa Insurance recognised for innovative approach to customer care

Covéa Insurance has been shortlisted for four prestigious insurance industry awards, recognition for its innovative approach to customer service and claims handling (in its motor and home claims teams).

The “Claims Excellence Awards” run by Insurance Times are due to take place on 6th May at the Grand Connaught Rooms in London, where Covéa Insurance will discover whether they have been successful in beating off competition from rival insurers.

The Claims Excellence Awards recognise insurers who demonstrate a commitment to providing a high quality claims service. Three of Covéa Insurance’s nominations relate to its new home claims service which was in-sourced in April 2014, creating over forty new jobs and reflecting its commitment to delivering a market leading service. The fourth award is for Covéa Insurance’s motor claims team who have completely overhauled the claims process to improve the experience for customers who make an insurance claim.

These four nominations are further good news for the insurer which recently received Investors In People Gold accreditation and was ranked as one of the 2015 Sunday Times Top 100 Best Companies to Work For.

Adrian Furness, Claims Director said:

“These nominations are a reflection of the significant investment we have made in recruiting highly talented and dedicated individuals who are passionate about delivering market-leading customer service. To be independently recognised by our peers in the industry demonstrates the impact we are making on changing the insurance experience for our customers”.

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About Covéa Insurance

Covea Insurance plc is the UK underwriting business of leading French mutual insurance group Covéa, who are number 1 for property and liability insurance in France, generating over 16.9 billion Euros in premiums in 2018.  

Covéa Insurance looks after the insurance needs of over 1.5 million policyholders; delivering financial reassurance through its Standard & Poor’s A+ stable rating, as a guaranteed subsidiary of Covéa. 

The company offers motor, household, protection, pet, mid and high net worth insurance and a range of commercial insurance products, through a range of distribution channels. Employing over 1800 people, Covéa Insurance has a strong people and service ethos, having Investors In People Gold accreditation and is signatory to the HM Treasury Women In Finance Charter. It also has World Class service accreditation from the Institute of Customer Service for its Motor Claims, Home Claims and Underwriting Services teams as well as Chartered Insurer status for its Commercial and Mid/High Net Worth business.

In 2018, Covéa Insurance were recipients of the Personal Lines Insurer of the Year award at both the British Insurance Awards and the Insurance Times Awards and was the top rated insurer in the Insurance Times Broker Service Survey for both Personal and Commercial Lines.