Covéa Insurance recognised for innovative approach to customer care

Covéa Insurance has been shortlisted for four prestigious insurance industry awards, recognition for its innovative approach to customer service and claims handling (in its motor and home claims teams).

The “Claims Excellence Awards” run by Insurance Times are due to take place on 6th May at the Grand Connaught Rooms in London, where Covéa Insurance will discover whether they have been successful in beating off competition from rival insurers.

The Claims Excellence Awards recognise insurers who demonstrate a commitment to providing a high quality claims service. Three of Covéa Insurance’s nominations relate to its new home claims service which was in-sourced in April 2014, creating over forty new jobs and reflecting its commitment to delivering a market leading service. The fourth award is for Covéa Insurance’s motor claims team who have completely overhauled the claims process to improve the experience for customers who make an insurance claim.

These four nominations are further good news for the insurer which recently received Investors In People Gold accreditation and was ranked as one of the 2015 Sunday Times Top 100 Best Companies to Work For.

Adrian Furness, Claims Director said:

“These nominations are a reflection of the significant investment we have made in recruiting highly talented and dedicated individuals who are passionate about delivering market-leading customer service. To be independently recognised by our peers in the industry demonstrates the impact we are making on changing the insurance experience for our customers”.

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About Covéa Insurance

Covéa Insurance Plc is the UK underwriting business of a leading French mutual insurance group Covéa. 

Covéa Insurance is independently accredited by the Institute of Customer Service, with a ServiceMark Distinction for its entire UK operation. It also holds Chartered Insurer status for its Commercial business.

Covéa Insurance is signatory to the HM Treasury Women in Finance Charter and the Insurance Inclusivity Pledge, and has been named one of the top 75 employers in West Yorkshire & the Humber. Covéa Insurance is a multiple award winner in Diversity & Inclusion and Customer Champion of the Year, and for the fifth consecutive year, received 5-star accreditation in the Insurance Times Broker Service Survey for Personal Lines.