Covéa Insurance reduces motor claims settlement time to less than 4 days

Covéa Insurance has implemented Service Certainty imageproof Lite™, an online self-service model, which alongside the imageproof Pro™ service has enabled the company to reduce its claims settlement times to an average of less than 4 days.

Customers are using the imageproof™ service to upload images of vehicle damage and the company intends to trial a similar service for household claims in the coming months. As a result Covéa Insurance has been able to enhance its service by improving speed of settlement, reducing touch points and ultimately reducing costs.

The improved functionality delivered by imageproof™ means that the company no longer requires an Independent Engineer to assess lower value claims and as a result over 98% of inspections are now being managed in-house, by the company’s in-house engineering team. Likewise, a customers’ ability to upload images immediately online provides greater flexibility meaning that customers feel more engaged in the management of their claim.

Barry Street, Head of Engineers, Covéa Insurance commented:

“Through the use of imageproof™, we’ve been able to provide our customers with a faster, more flexible and transparent way of processing their motor claim. We’ve reduced our average settlement times by almost 6 days and have also improved our ability to mitigate risk and control expenditure.”

-Ends-

About Covéa Insurance

Covéa Insurance Plc is the UK underwriting business of a leading French mutual insurance group Covéa. 

Covéa Insurance is independently accredited by the Institute of Customer Service, with a ServiceMark Distinction for its entire UK operation. It also holds Chartered Insurer status for its Commercial business.

Covéa Insurance is signatory to the HM Treasury Women in Finance Charter and the Insurance Inclusivity Pledge, and has been named one of the top 75 employers in West Yorkshire & the Humber. Covéa Insurance is a multiple award winner in Diversity & Inclusion and Customer Champion of the Year, and for the fifth consecutive year, received 5-star accreditation in the Insurance Times Broker Service Survey for Personal Lines.