Covéa Insurance scoops two industry awards

Covéa Insurance picked up two awards at the recent Insurance Times Awards ceremony in London. After being shortlisted in four categories, the insurer walked away with the coveted prize for Customer Champion of Year and the insurer Award for Training, Excellence and Impact.

Both awards reflect the significant investment and progress the company has made in implementing initiatives that have significantly raised standards and provide customers with a market leading claims service.

The “Customer Champion of the Year” award credits the customer centric approach Covéa Insurance has taken to motor insurance claims, using the First Notification of Loss (FNOL) to offer choice and shape the customer journey. Customers choosing self-service have experienced a reduction in settlement times from 10 to 4 days, and overall cycle times on total losses have reduced by 19%. Customer satisfaction ratings have also soared prompting ‘world class service’ accreditation from the Institute of Customer Service.

The “Training, Excellence and Impact” award recognises the comprehensive training programme implemented to support the creation of a new in-house Home Claims department, designed to give the company complete control over service standards and costs. The award winning training was fundamental to the overall success of the project, which has delivered reductions in claims settlement times and lowered costs.

Adrian Furness, Claims Director commented;

“Both of these awards represent a significant achievement for Covéa Insurance and demonstrate our commitment to delivering market-leading motor and household claims service. They also showcase the talent, dedication, determination and creativity of our people who have brought these projects to fruition.”

-Ends-

About Covéa Insurance

Covéa Insurance Plc is the UK underwriting business of leading French mutual insurance group Covéa (which includes the global reinsurer PartnerRe since July 2022). 

Covéa Insurance looks after the insurance needs of UK customers, across a range of product lines; delivering financial reassurance through its Standard & Poor’s ‘AA- stable’ rating, as a guaranteed subsidiary of Covéa.  

Covéa Insurance has a strong people and service ethos and holds ServiceMark accreditation with Distinction for its Personal Lines operation and its Commercial & HNW Claims teams, as well as Chartered Insurer status for its Commercial business. Covéa Insurance is signatory to the HM Treasury Women in Finance Charter and the insurance Inclusivity Pledge and has been named one of the top 75 employers in West Yorkshire & the Humber. In 2022 Covéa Insurance was named Insurer of the Year at the British Claims Awards and Personal Lines Insurer of the Year at the Insurance Times Awards.