Covéa Insurance scoops two industry awards

17th December 2014

Covéa Insurance picked up two awards at the recent Insurance Times Awards ceremony in London. After being shortlisted in four categories, the insurer walked away with the coveted prize for Customer Champion of Year and the insurer Award for Training, Excellence and Impact.

Both awards reflect the significant investment and progress the company has made in implementing initiatives that have significantly raised standards and provide customers with a market leading claims service.

The “Customer Champion of the Year” award credits the customer centric approach Covéa Insurance has taken to motor insurance claims, using the First Notification of Loss (FNOL) to offer choice and shape the customer journey. Customers choosing self-service have experienced a reduction in settlement times from 10 to 4 days, and overall cycle times on total losses have reduced by 19%. Customer satisfaction ratings have also soared prompting ‘world class service’ accreditation from the Institute of Customer Service.

The “Training, Excellence and Impact” award recognises the comprehensive training programme implemented to support the creation of a new in-house Home Claims department, designed to give the company complete control over service standards and costs. The award winning training was fundamental to the overall success of the project, which has delivered reductions in claims settlement times and lowered costs.

Adrian Furness, Claims Director commented;

“Both of these awards represent a significant achievement for Covéa Insurance and demonstrate our commitment to delivering market-leading motor and household claims service. They also showcase the talent, dedication, determination and creativity of our people who have brought these projects to fruition.”




About Covéa Insurance

Covea Insurance Plc is the UK underwriting business of leading French mutual insurance group Covéa, who are number 1 for property and liability insurance in France, generating over 16.6 billion Euros in premiums in 2020.   

Covéa Insurance looks after the insurance needs of over 2 million policyholders; delivering financial reassurance through its Standard & Poor’s ‘AA- stable’ rating, as a guaranteed subsidiary of Covéa. 

The company offers motor, household, protection, pet, mid and high net worth insurance and a range of commercial insurance products, through a range of distribution channels.

Employing over 1900 people, Covéa Insurance has a strong people and service ethos.  It holds ServiceMark accreditation with Distinction for its Personal Lines operation and its Commercial & HNW Claims teams, as well as Chartered Insurer status for its Commercial business.  Covéa Insurance is signatory to the HM Treasury Women in Finance Charter and the insurance Inclusivity Pledge and has been named one of the top 75 employers in West Yorkshire & the Humber.

Recently, Covéa Insurance won the General Insurer of the Year award at the British Insurance Awards 2021. It was named as the Best Place to Work in Digital (Large Organisations) at the Digital Technology Leaders Awards and as the Best Employer at the Yorkshire Financial Awards.  They were also recipients of the Best Insurer title at the British Claims Awards, High Net Worth Product of the Year Award at the Insurance Times Awards, the Staff Empowerment Award at the Diversity & Inclusion in Insurance Awards.

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