Covéa Insurance supports the launch of Communication Skills Academy in Halifax

9th March

Covéa Insurance will be cutting the ribbon at the opening of the new Calderdale College Communication Skills Academy in Halifax on 11th March. Vicki Heslop, Senior Claims Manager and Matthew Metcalfe, Claims Team Manager at Covéa Insurance are supporting the opening of the new venture, set up by Calderdale College to provide its students with an opportunity to gain valuable skills and work experience to prepare them for the workplace.

The Communications Skills Academy will give new apprentices practical experience and train them in the skills required to prepare them for working in a call centre environment, which will increase their employability and help them find employment or apprenticeship positions within organisations like Covéa Insurance, who are a major employer in the region.

Covéa Insurance will continue to support the Communications Skills Academy long after the official launch by providing on-going support and business advice to the team on running the centre as well as providing additional work experience opportunities to apprentices. The insurer’s Halifax based workforce is rapidly expanding and it is recruiting for vacancies in a number of different roles including entry level apprenticeships.

Adrian Furness, Claims Director at Covéa Insurance commented on the importance of supporting the project:

“We work closely with Calderdale College as we believe it’s so important for young people to gain the skills at college that they need to succeed in the workplace. With this venture, Calderdale College is creating a simulated working environment, which will be invaluable in giving local young people the practical skills and experience to prepare them for working in an office environment and help them into professional rewarding careers in organisations such as ours”

Andrew Rodney, Business Development Manager at Calderdale College adds:

“We are looking forward to launching the Communication Skills Academy during National Apprenticeship Week. The Academy is currently serviced by 8 Apprentices who are gaining valuable experience working in a call centre environment whilst studying towards a customer service Apprenticeship qualification. The skills gained working in the Academy, coupled with the qualification will give the apprentices a distinct advantage when applying for positions with employers, such as Covéa Insurance.”

 

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About Covéa Insurance

Covea Insurance plc is the UK underwriting business of leading French mutual insurance group Covéa, who are number 1 for property and liability insurance in France, generating over 16.9 billion Euros in premiums in 2018.  

Covéa Insurance looks after the insurance needs of over 1.5 million policyholders; delivering financial reassurance through its Standard & Poor’s A+ stable rating, as a guaranteed subsidiary of Covéa.  It has Gold Investors in People accreditation and has been named one of the top 75 employers in West Yorkshire & the Humber.

The company offers motor, household, protection, pet, mid and high net worth insurance and a range of commercial insurance products, through a range of distribution channels. Employing over 1800 people, Covéa Insurance has a strong people and service ethos, having Investors In People Gold accreditation and is signatory to the HM Treasury Women In Finance Charter. It also has World Class service accreditation from the Institute of Customer Service for its Motor Claims, Home Claims and Underwriting Services teams as well as Chartered Insurer status for its Commercial and Mid/High Net Worth business.

In 2018, Covéa Insurance were recipients of the Personal Lines Insurer of the Year award at both the British Insurance Awards and the Insurance Times Awards and was the top rated insurer in the Insurance Times Broker Service Survey for both Personal and Commercial Lines.

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