Covéa Insurance wins most coveted UK industry award

23 September 2021

Covéa Insurance has triumphed this week winning the most prestigious and coveted General Insurer of the Year Award at the 2021 British Insurance Industry Awards. The company beat off rivals from industry titans including Ageas, Allianz Insurance, Aviva, Direct Line Group and Zurich. 

The judges chose Covéa Insurance because of its exceptional response to customers and brokers throughout the pandemic, delivered by employees who were all working from home.  Alongside this, the company stayed true to its community values, donating its apprenticeship levy to fund training for local businesses, while employees donated over £100k to help charities struggling to raise funds during lockdown.  

At the same time, customer service ratings for Covéa Insurance increased and brokers praised the company’s accessibility and flexibility in supporting them. This helped Covéa Insurance to grow its market and win new partnerships with big brands, including John Lewis and Vitality. 

On winning the General Insurer of the Year Award, Chief Executive of Covéa Insurance, Adrian Furness said: 

Delighted doesn’t come close to expressing how absolutely over the moon we are to receive this accolade.  This is the pinnacle of the UK insurance industry awards and pays testimony to every one of our employees who continued to deliver, day in day out, throughout what was probably the most challenging trading period in UK insurance history, not just financially but reputationally too.  The compassion, resilience and focus colleagues displayed makes me incredibly proud and gives me enormous confidence for the future.  We will enjoy the moment and celebrate this success, but we won’t lose sight of our goal and will keep focused on delivering outstanding service for our customers and brokers, and being a fantastic place to work.” 

The British Insurance Award comes hot on the tails of another award win at the annual British Claims Awards last week when Covéa Insurance also won the Insurer of the Year Award.  The organisers said “Covéa Insurance was the standout winner. It demonstrated clear progress in improving the claims experience for clients during the pandemic, against a backdrop of severe reputational damage to the insurance industry. In the words of the judges, Covéa Insurance was ‘streets ahead’ of the competition.”




About Covéa Insurance

Covea Insurance Plc is the UK underwriting business of leading French mutual insurance group Covéa, who are number 1 for property and liability insurance in France, generating over 16.6 billion Euros in premiums in 2020.   

Covéa Insurance looks after the insurance needs of 2.2 million policyholders; delivering financial reassurance through its Standard & Poor’s ‘AA- stable’ rating, as a guaranteed subsidiary of Covéa. 

The company offers motor, household, protection, pet, mid and high net worth insurance and a range of commercial insurance products, through a range of distribution channels.

Employing around 2,000 people, Covéa Insurance has a strong people and service ethos. It holds ServiceMark accreditation with Distinction for its Personal Lines operation and its Commercial & HNW Claims teams, as well as Chartered Insurer status for its Commercial business. Covéa Insurance is signatory to the HM Treasury Women in Finance Charter and the insurance Inclusivity Pledge and has been named one of the top 75 employers in West Yorkshire & the Humber.

Recently, Covéa Insurance won the General Insurer of the Year award at the British Insurance Awards 2021. It was named as the Best Place to Work in Digital (Large Organisations) at the Digital Technology Leaders Awards and as the Best Employer at the Yorkshire Financial Awards. They were also recipients of the Best Insurer title at the British Claims Awards, High Net Worth Product of the Year Award at the Insurance Times Awards, the Staff Empowerment Award at the Diversity & Inclusion in Insurance Awards.

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