Emerging Talent Hannah Dixon in the spotlight at I Love Claims conference

Covéa Insurance Commercial Claims Account Manager, Hannah Dixon, is taking to the stage as a speaker at the upcoming “I Love Claims” conference on 26th February. The event focuses on Commercial Claims and will be attended by around 150 senior figures from the insurance industry. Hannah, who has been identified as one of the industry’s ‘emerging talents’, will be talking about claims in-sourcing, as a way of gaining greater control over service and cost, using her experience at Covéa Insurance as a case study.

Over the last two years Covéa Insurance has completed a programme of work to insource its entire claims operation, including motor, home, and commercial claims. Hannah has been instrumental in successfully managing the insourcing of commercial claims and designing the operational approach to deliver an improved service proposition which can be tailored to meet the needs of commercial brokers and their clients.

Hannah, who is a former Charted Insurance Institute (CII) young achiever of the year comments:

“I’m really excited to have been invited to address the ILC Conference and feel very privileged to have this opportunity to speak to so many distinguished professionals. The last two years in particular have provided me some great insights into what factors are critical in determining success both for insourcing and delivering a tailored approach to customer service and I’m looking forward to sharing my learnings at the ILC conference.”

Adrian Furness, Claims Director of Covéa Insurance added:

“Hannah has made a major impact on the company’s commercial claims proposition, not only in delivering the insourcing project, but also in developing a market leading service proposition which has been accredited by the Institute of Customer Service. To be identified by ILC as an “Emerging Talent” demonstrates the significant impact Hannah has made and she is very worthy of this recognition”

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About Covéa Insurance

Covea Insurance plc is the UK underwriting business of leading French mutual insurance group Covéa, who are number 1 for property and liability insurance in France, generating over 16.9 billion Euros in premiums in 2018.  

Covéa Insurance looks after the insurance needs of over 1.5 million policyholders; delivering financial reassurance through its Standard & Poor’s A+ stable rating, as a guaranteed subsidiary of Covéa.  It has Gold Investors in People accreditation and has been named one of the top 75 employers in West Yorkshire & the Humber.

The company offers motor, household, protection, pet, mid and high net worth insurance and a range of commercial insurance products, through a range of distribution channels. Employing over 1800 people, Covéa Insurance has a strong people and service ethos, having Investors In People Gold accreditation and is signatory to the HM Treasury Women In Finance Charter. It also has World Class service accreditation from the Institute of Customer Service for its Motor Claims, Home Claims and Underwriting Services teams as well as Chartered Insurer status for its Commercial and Mid/High Net Worth business.

In 2018, Covéa Insurance were recipients of the Personal Lines Insurer of the Year award at both the British Insurance Awards and the Insurance Times Awards and was the top rated insurer in the Insurance Times Broker Service Survey for both Personal and Commercial Lines.