Insurance Times Technology Award - a win for Covéa Insurance

Covéa Insurance fought off competition from rivals Aviva and LV last week to pick up the award for “Best use of Technology to Improve Client Experience” at the recent Insurance Times Technology Awards.

Covéa Insurance has pioneered service improvements by investing in new technology to meet the changing demands of customers in an increasingly technological world. In doing so it has delivered an industry first, by fully integrating the ActiveWeb and Imageproof solutions from PPG Industries and ServiceCertainty Ltd, to create a complete solution that has revolutionised the way motor insurance claims are dealt with.

As a result, customers have greater flexibility and active involvement in the management of their claim, and Covéa Insurance and its repairer network partners are able to manage customer claims every step of the way in real-time.

Jamie Smithyes, Group Operations Manager of DWS Bodyworks, a Covéa Insurance Approved Network Repairer said:

“Covéa Insurance made sure that a trial happened first, so when this was rolled out it was completely smooth and was very easy to adopt, DWS were extremely impressed with this transition period and the results are fantastic for ourselves and our customers. With Covéa Insurance implementing this new and exciting technology it has completely changed the way a traditional bodyshop works and we are now enjoying the benefits working closely with Covéa Insurance.”

Barry Street – Head of Engineers at Covéa Insurance added:

“This initiative is a game changer for our business. We have our finger truly on the pulse, with the ability to manage our entire repairer network and every claim that goes through it, effectively and efficiently, using a relatively small in-house team. The benefits for the customer are clear; they want their car repaired quickly, to a high standard and to be kept informed of progress. This initiative achieves that with ease.”

Covéa Insurance is hoping to continue its winning streak at the forthcoming Insurance Times Awards on 2nd December, where the company has been shortlisted in four award categories - Customer Champion of the Year, Insurer Innovation of the Year, Insurer Claims Initiative of the Year and Training Excellence & Impact

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About Covéa Insurance

Covea Insurance Plc is the UK underwriting business of leading French mutual insurance group Covéa, who are number 1 for property and liability insurance in France, generating over 16.6 billion Euros in premiums in 2020.   

Covéa Insurance looks after the insurance needs of over 2 million policyholders; delivering financial reassurance through its Standard & Poor’s ‘AA- stable’ rating, as a guaranteed subsidiary of Covéa. 

The company offers motor, household, protection, pet, mid and high net worth insurance and a range of commercial insurance products, through a range of distribution channels.

Employing over 1900 people, Covéa Insurance has a strong people and service ethos.  It holds ServiceMark accreditation with Distinction for its Personal Lines operation and its Commercial & HNW Claims teams, as well as Chartered Insurer status for its Commercial business.  Covéa Insurance is signatory to the HM Treasury Women in Finance Charter and the insurance Inclusivity Pledge and has been named one of the top 75 employers in West Yorkshire & the Humber.

Recently, Covéa Insurance won the General Insurer of the Year award at the British Insurance Awards 2021. It was named as the Best Place to Work in Digital (Large Organisations) at the Digital Technology Leaders Awards and as the Best Employer at the Yorkshire Financial Awards.  They were also recipients of the Best Insurer title at the British Claims Awards, High Net Worth Product of the Year Award at the Insurance Times Awards, the Staff Empowerment Award at the Diversity & Inclusion in Insurance Awards.