Insurance Times Technology Award - a win for Covéa Insurance

Covéa Insurance fought off competition from rivals Aviva and LV last week to pick up the award for “Best use of Technology to Improve Client Experience” at the recent Insurance Times Technology Awards.

Covéa Insurance has pioneered service improvements by investing in new technology to meet the changing demands of customers in an increasingly technological world. In doing so it has delivered an industry first, by fully integrating the ActiveWeb and Imageproof solutions from PPG Industries and ServiceCertainty Ltd, to create a complete solution that has revolutionised the way motor insurance claims are dealt with.

As a result, customers have greater flexibility and active involvement in the management of their claim, and Covéa Insurance and its repairer network partners are able to manage customer claims every step of the way in real-time.

Jamie Smithyes, Group Operations Manager of DWS Bodyworks, a Covéa Insurance Approved Network Repairer said:

“Covéa Insurance made sure that a trial happened first, so when this was rolled out it was completely smooth and was very easy to adopt, DWS were extremely impressed with this transition period and the results are fantastic for ourselves and our customers. With Covéa Insurance implementing this new and exciting technology it has completely changed the way a traditional bodyshop works and we are now enjoying the benefits working closely with Covéa Insurance.”

Barry Street – Head of Engineers at Covéa Insurance added:

“This initiative is a game changer for our business. We have our finger truly on the pulse, with the ability to manage our entire repairer network and every claim that goes through it, effectively and efficiently, using a relatively small in-house team. The benefits for the customer are clear; they want their car repaired quickly, to a high standard and to be kept informed of progress. This initiative achieves that with ease.”

Covéa Insurance is hoping to continue its winning streak at the forthcoming Insurance Times Awards on 2nd December, where the company has been shortlisted in four award categories - Customer Champion of the Year, Insurer Innovation of the Year, Insurer Claims Initiative of the Year and Training Excellence & Impact

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About Covéa Insurance

Covea Insurance plc is the UK underwriting business of leading French mutual insurance group Covéa, who are number 1 for property and liability insurance in France, generating over 16.9 billion Euros in premiums in 2018.  

Covéa Insurance looks after the insurance needs of over 1.5 million policyholders; delivering financial reassurance through its Standard & Poor’s A+ stable rating, as a guaranteed subsidiary of Covéa. 

The company offers motor, household, protection, pet, mid and high net worth insurance and a range of commercial insurance products, through a range of distribution channels. Employing over 1800 people, Covéa Insurance has a strong people and service ethos, having Investors In People Gold accreditation and is signatory to the HM Treasury Women In Finance Charter. It also has World Class service accreditation from the Institute of Customer Service for its Motor Claims, Home Claims and Underwriting Services teams as well as Chartered Insurer status for its Commercial and Mid/High Net Worth business.

In 2018, Covéa Insurance were recipients of the Personal Lines Insurer of the Year award at both the British Insurance Awards and the Insurance Times Awards and was the top rated insurer in the Insurance Times Broker Service Survey for both Personal and Commercial Lines.