John Lewis and Covéa Insurance in extended five-year motor insurance partnership

Covéa Insurance is delighted to announce it has entered an exclusive five-year motor insurance partnership with John Lewis. Car insurance will be marketed by John Lewis, with policy administration, underwriting, pricing and claims service provided by Covéa Insurance. 

The agreement between Covéa and John Lewis is an extension of their existing successful collaboration that began in 2019. Customer experience ratings published by Fairer Finance show John Lewis top of the table for motor insurance, with standout scores for customer happiness and trust.  https://www.fairerfinance.com/ratings/customer-experience-ratings/car-insurance  

Both Covéa Insurance and John Lewis believe the new five-year agreement duration creates exciting opportunities to invest in their proposition, with plans to further enhance the customer experience through simplification using digital technology and customer insights. 

Covéa Insurance has a proven track record as an intermediated distribution specialist, with extensive experience working with third party brands. Covéa Insurance Managing Director, Personal Lines & Protection, James Gearey comments: 

“We don’t underestimate the immense privilege and responsibility that comes from being custodian of an esteemed brand. Being absolute believers in the benefits of collaboration, and having a relentless commitment to customer experience, I believe we are uniquely well placed to work with a respected brand like John Lewis. Our values and aspirations are fully aligned and we are extremely excited about the prospects of working together to deliver great products and service for our customers.” 

Mat Shepherd, Head of Commercial, Financial Services at John Lewis said: 

“Partnering with Covéa has allowed us to deliver a 5 Star Defaqto product to our customers, and together we are able to deliver great customer service as well as a deep policy offer.

Covéa’s expertise in motor insurance and true collaborative approach complements the John Lewis brand.”

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About Covéa Insurance

Covéa Insurance Plc is the UK underwriting business of leading French mutual insurance group Covéa (which includes the global reinsurer PartnerRe since July 2022). 

Covéa Insurance looks after the insurance needs of UK customers, across a range of product lines; delivering financial reassurance through its Standard & Poor’s ‘AA- stable’ rating, as a guaranteed subsidiary of Covéa.  

Covéa Insurance has a strong people and service ethos and holds ServiceMark accreditation with Distinction for its Personal Lines operation and its Commercial & HNW Claims teams, as well as Chartered Insurer status for its Commercial business. Covéa Insurance is signatory to the HM Treasury Women in Finance Charter and the insurance Inclusivity Pledge and has been named one of the top 75 employers in West Yorkshire & the Humber. In 2022 Covéa Insurance was named Insurer of the Year at the British Claims Awards and Personal Lines Insurer of the Year at the Insurance Times Awards.