Pet Customers - Covid-19 Update

April 2021

We are a member of the Association of British Insurers (ABI) and we have worked closely to ensure that we meet their Pet Insurance Pledge during this Covid-19 lockdown period. We have ensured we fulfil their requirements below:

  1. Support those who need to make a claim Insurers have implemented business continuity plans and work closely with service providers to do everything possible in these challenging circumstances to continue to handle claims and support their customers.
  2. Work with vets to help customers Insurers will work with veterinary practitioners to do all they can to ensure pets receive the treatment they need now and in the future.
  3. Ensure that customers are provided with, or directed to, the most up-to-date information around the COVID-19 outbreak and publish clear information around the effects, if any, of the outbreak on customers policies through FAQs and direct communications. 

If you would like to know more about the ABI published pledge please review the below link:

https://www.abi.org.uk/products-and-issues/topics-and-issues/coronavirus-hub/pet-insurance/