Privacy Statements and Cookies

This privacy policy explains what information Covea Insurance plc (“Covéa, we, us, our”) collect about you when you visit our website and how we use it.

It also sets out how we share information for fraud prevention and detection purposes if you obtain a quote from, or purchase a Policy underwritten by us.

If you have purchased a Policy that is underwritten by Covea Insurance plc or Covéa Life Limited or is administered by Sterling Client Services Limited please refer to the Privacy/Data Protection Section in your Policy Booklet and/or statement of fact. Alternatively please contact us.

Website

When you use our website we automatically collect information about your browsing session such as your IP address and the type of device you are using. We also keep track of the pages you view during your visit. We use this information to improve the way our website operates and for system administration purposes. For further detail please see the Cookies Policy.  

If you submit an enquiry via the ‘Getting in touch’ section of our website we will collect information about you such as your name and email address. We will use this information only to respond to your enquiry and for no other purpose.

Google Analytics

This website uses Google Analytics to help determine how you use our website, for instance it collects information about your browsing activity in an anonymous form. For further information on how Google uses data click on the following link: www.google.com/policies/privacy/partners/.

Telephone calls

If you choose to contact us via a telephone number that appears on this website please be aware that all calls are recorded for training, monitoring and fraud prevention purposes.

Links to other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Your Rights

You have the right to ask for a copy of the personal information held about you. Please note we charge a fee of £10 for this service and all requests must be submitted in writing. You also have the right to ask for any inaccuracies in information to be corrected.

 

Consent

By using this website, you consent to the collection and use of your information by Covéa for the purposes set out in this Privacy Policy.

Sharing your information outside of the EEA

From time to time we may need to undertake some of the processing of your data in countries outside of the European Economic Area, and in such cases we will ensure that your information is appropriately protected.

Fraud prevention

To prevent and detect fraud we will check details against a range of databases and agencies. If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies.

Law enforcement agencies may access and use this information.

We and other organisations may access and use, from other countries, the information recorded by fraud prevention agencies, to prevent fraud and money laundering when;

    • Checking details on applications for credit and credit related or other related facilities
    • Managing credit and credit related accounts or facilities
    • Recovering debt
    • Checking details on proposals and claims for all types of insurance
    • Checking details of job applications and employees

We utilise a number of databases and share data with various fraud prevention agencies including, but not limited to:

    • Motor Insurance Database
    • CIFAS National Fraud Database
    • CUE (Claims and Underwriting exchange)
    • MIAFTR (Motor Insurance Anti Fraud and Theft Register)
    • DVLA
    • Call Credit
    • Graydon
    • Trace Smart
    • IFB (Insurance Fraud Bureau)
    • IFR (Insurance Fraud Register)
    • IFIG (Insurance Fraud Investigators Group)
    • IFED (Insurance Fraud Enforcement Agency)
    • NFIB (National Fraud Intelligence Bureau)

It is your right to request any of the information held about you in these databases or by these agencies. In the first instance please direct all enquiries to Covéa Insurance. We charge £10 for information held by us and if you require information held by any external databases we use to detect fraud, they may also charge up to £10 each.

Further Information

If you have any queries in relation to this Privacy Policy please use the Contact Us facility on this website, alternatively write to:

The Data Protection Officer Covea Insurance plc 50 Kings Hill Avenue Kings Hill West Malling Kent ME19 4JX

Or email: Riskandcompliance@coveainsurance.co.uk

Changes to this notice

This notice was last updated on 09/01/2017. We may change this policy by updating this page to reflect changes in the law or our privacy practice, but we will not use your personal data in any new ways without your consent.