Bespoke Pet Administration

Flexible white-label administration services

Our Kent based team of specialists work with affinity partners to offer a range of tailored Pet insurance solutions.

Through our relationships with underwriting partners we can assist in the design and delivery of new products to market.  We work with Sterling Technologies (please see Software & E-Commerce Solutions), based at the same location, to deliver fully white-labelled solutions including bespoke, direct-to-customer online sales sites, along with branded premium maintenance, premium collection, claims management and claims payment facilities. For some partners we manage the end-to-end customer journey, while for others we only provide claims handling and payment services. 

We believe in offering exceptional customer service with a continual focus on enhancement of the customer journey.  We have made significant investment in our efficient, bespoke systems and have gained an enviable reputation for service and quality, always aiming to exceed our partners’ expectations. 

Sterling Technologies has developed a truly digital claims journey, removing the need for claim forms, and we can communicate with customers via SMS and email – all fully branded to our clients’ requirements.

If you would like to discuss any Pet insurance opportunities, or need any further information, please contact our Business Development Team by email or phone us on 03301 348 508


  • Bespoke Pet insurance administration system
  • Full white labelling capability – including web sales
  • Tailored administration service
  • BACS Bureau for collection of direct debits on behalf of our partners
  • Agile development processes


  • Fast launch of new products and sales platforms
  • Web-based sales and back office systems are managed in-house
  • Digital claims service
  • Extensive training and QC processes ensure that our partners’ brands are protected
  • All of the team are based at one UK location